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Thread: Verizon Tech here - ask away!

  1. Droid Newbie
    knavinator's Avatar
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    #91
    Quote Originally Posted by viperboy View Post
    Hey everyone. I just registered for this site. Seems like a great place to be. I do Tech Support for Verizon in-store and know all of the phones pretty well. I am here to answer any questions you might have (let's try to keep it related to the Droid) that you might not have the answer to. Please keep in mind, I'm not a developer and I'm not going to be able to tell you that why such and such app isn't working on your phone. I'm here to answer questions related to Verizon and how the Droid works with Verizon's network and any tech related questions related to the Droid.

    Feel free to ask whatever questions you have, and mods, if there is a better place for this thread, please feel free to move it Thanks guys. I look forward to helping you.
    Great! I want to change what icons are on the home screen....how do I move icons from applications to home screen????
  2. Master Droid
    meaker's Avatar
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    #92
    Hey Viperboy, heres one for you.. I have a droid and my girlfriend does too. Well in the same house I get one bar and have trouble watch youtube in HD.. While she gets 4 bars and can watch the same youtube video in HD no problem.. It may never play or start(after long delay) and stop several times on mine, where on hers it starts very quick and plays hole video..
    I have swap my phone twice frist phone was bad, second was worse, third is better then the first 2 but still not like hers..
    I have talk to tech guys over the phone. the first guy said it was my network, second guy said it was the phone. These talks were during the time frame of the second phone.. The last guy put in a work ticket And I guess somebody is going to contact me in about 10 days(seems like a long time)
    I don't know if this matter but my girl was with the Alltel before merge and my number is from a few years ago with Nextel.. Thanks for any insite..
  3. Droid Newbie
    craigiecobble's Avatar
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    #93
    Viper....can the number of rings before going to voice mail be changed...or has Verizon put a stop to it?
  4. Droid
    calpilot7's Avatar
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    #94
    Quote Originally Posted by viperboy View Post
    Quote Originally Posted by Silverwing View Post
    Meanwhile, do you know anything concerning this issue:

    Issue 5286 - android - Browser lags when scrolling after 2.0.1 Update on Motorola DROID - Project Hosting on Google Code

    I have not heard any official word regarding the new browser lag, and I was hoping maybe you heard something from someone.
    I started my same thread on AF as well and that question was already asked. I have personally noticed the lag, but it is not something that I believe Verizon knows about at this point. I'm going to send the info up and let them know that this is a pretty big problem.
    Thanks. The browser lag has ruined the ultra fast smoothness of browsing the internet on this phone. Also the new unlock screen should have been a configurational option as I think the old one was spot on and the new one blows. The new one looks like it was designed by Samsung or Microsoft for crying out loud. Great phone but annoying mis-steps here with 2.01 update.
  5. Droid
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    #95
    Quote Originally Posted by meaker View Post
    Hey Viperboy, heres one for you.. I have a droid and my girlfriend does too. Well in the same house I get one bar and have trouble watch youtube in HD.. While she gets 4 bars and can watch the same youtube video in HD no problem.. It may never play or start(after long delay) and stop several times on mine, where on hers it starts very quick and plays hole video..
    I have swap my phone twice frist phone was bad, second was worse, third is better then the first 2 but still not like hers..
    I have talk to tech guys over the phone. the first guy said it was my network, second guy said it was the phone. These talks were during the time frame of the second phone.. The last guy put in a work ticket And I guess somebody is going to contact me in about 10 days(seems like a long time)
    I don't know if this matter but my girl was with the Alltel before merge and my number is from a few years ago with Nextel.. Thanks for any insite..
    Try *228 send option 2 on the crummy phone. If that doesn't work.....swap with your GF.
  6. Master Droid
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    #96
    Do you know why I don't get signal in my cafeteria while ATT does? like, possible explanations?
    Motorola Droid - Cyanogenmod 6.0.0-Droid | apps2SD | bekit 1200

    Sent from my computer through thousands of network nodes to the DroidForums web/mySQL server, then from the web/mySQL server through thousands more of network nodes to your viewing device.
  7. Master Droid
    bbtkd's Avatar
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    #97
    Quote Originally Posted by TheCleaner View Post
    Quote Originally Posted by Serialkilla View Post
    Quote Originally Posted by viperboy View Post

    Thanks very much! I would love to one day make it to a mod here, always thought that would be cool . Thanks, I will let you know if any problems arise.



    Huge thread, I will try to read through all of it at a later time. I have been getting this in the store alot. Here is what you can do to improve call quality. I have done this on every customer's Droid.

    ##7764726 (##PROGRAM)
    CALL Button
    Enter SPC Password - 000000
    VERIFY
    04 Vocode
    Select EVRC-B

    This will change how the phone compresses and decompresses call audio. Seems to work really well, I have noticed and improvement for sure and I no longer get the "you sound like you're underwater" complaints from people I talk to. Give it a shot!



    Good to hear you like your phone! I love it too! I came from a few BBs (among other phones) so this is different for me. Used to be a T-Mobile Tech (in Tier 2) and never was into their Android devices for some reason. The network was definitely a weak point as well. But I am really liking the Droid!
    Sweet sound quality fix! Worked like a charm!


    Hope this link:

    https://supportforums.motorola.com/t...65ACB22D.node0

    Helps for those of us that are like "OK WHY does EVRC-B make it better and what is EVRC?"

    I was one of those people that had to search google before I made the change to know why...lol.

    While I appreciate that Viperboy intends to help, switching to EVRC-B is not a good idea, based on what is found in the link above. Bottom line is that while EVRC-B will sound better than EVRC, not all cell sites support it. So if you set it and it works where you are now, you will eventually wander into a cell that does not support it and you won't be able to make calls and won't remember how to switch back. A better choice is the first option "13 bit". It apparently sounds as good as EVRC-B but works all over and apparently uses more bandwidth.
  8. Senior Droid
    JFDroid's Avatar
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    #98
    Hi Viper. Thanks for all your help here, it is appreciated.

    I apologize if this question was already asked... I skimmed the thread, didn't see it pop up so here goes...

    What do you know about the problem with the crackling audio when doing music playback or any other audio through the phone's headphone jack?

    For example, any time the headphone jack is in use (such as plugging in headphones and listening to music on the Droid, or plugging the Droid into a car stereo via the headphone jack linked to the car's AUX input), if you turn the phone's volume up past approximately 70-80%, it will make severe crackling noises come from the speakers, mostly the left speakers. This happens in my $400 shure headphones... I love high-quality music and no MP3 player I've ever had causes this problem; none of my iPods, I had an I River way back in the day, and a Zune, and they all playback music better than my Droid. In the first week I had my Droid, I didn't have any problems. However, the past 2-3+ weeks have been a bother with the crackling problems when I do playback via the headphone jack...

    I actually thought I blew a speaker in my car before I noticed the crackling coming from my Bose stereo system at home as well, in addition to my my surround sound system at home, all when I had the Droid plugged in via the headphone jack.

    I've since had my Droid exchanged (due to 11 dead pixels in the screen of the previous Droid... sigh!) and this new Droid does the same thing, both before and after the 2.0.1 update.

    Anything you know about this? Is it a bad phone, or an issue everyone is having?

    I have family who works as a CSR in our area's retail VZW store, and he said he keeps forgetting to ask his in-store tech about the problem. I'd normally go through him for answers, but he is off work for a few more days and I'm seeking answers relatively quickly.

    Thanks!
  9. Master Droid
    meaker's Avatar
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    #99
    Quote Originally Posted by calpilot7 View Post
    Quote Originally Posted by meaker View Post
    Hey Viperboy, heres one for you.. I have a droid and my girlfriend does too. Well in the same house I get one bar and have trouble watch youtube in HD.. While she gets 4 bars and can watch the same youtube video in HD no problem.. It may never play or start(after long delay) and stop several times on mine, where on hers it starts very quick and plays hole video..
    I have swap my phone twice frist phone was bad, second was worse, third is better then the first 2 but still not like hers..
    I have talk to tech guys over the phone. the first guy said it was my network, second guy said it was the phone. These talks were during the time frame of the second phone.. The last guy put in a work ticket And I guess somebody is going to contact me in about 10 days(seems like a long time)
    I don't know if this matter but my girl was with the Alltel before merge and my number is from a few years ago with Nextel.. Thanks for any insite..
    Try *228 send option 2 on the crummy phone. If that doesn't work.....swap with your GF.
    I tried it but doesn't hlep.. I have two friends who said take GF phone too...lol.
  10. Droid Ninja
    tu3218's Avatar
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    yeah I also have the same crackling noise when playing music through my car stereo. I also thought I had blown my bose stereo system. It would be nice to get this fixed.
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