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Thread: Cover "water damage" area on droid

  1. Senior Droid
    swallman's Avatar
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    #31
    Quote Originally Posted by Ice_Cold View Post
    Vzw pritty much told me to take the eris from Asurion, Buy a phone a retail price, or add a third line.
    If that's the way Asurion is with their insurance, why would I even want it ?? 10 bucks says there is something in their fine print that allows them to select a phone of "equal" replacement if the Droid isn't available.
    Last edited by swallman; 07-14-2010 at 03:21 PM.
  2. Master Droid
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    #32
    Quote Originally Posted by swallman View Post
    Quote Originally Posted by Ice_Cold View Post
    Vzw pritty much told me to take the eris from Asurion, Buy a phone a retail price, or add a third line.
    If that's the way Asurion is with their insurance, why would I even want it ?? 10 bucks says there is something in their fine print that allows them to select a phone of "equal" replacement if the Droid isn't available.
    or lesser value, type of thing. I say we check it out, if there isnt any verbage, we all break out Droids, and when Asurion doesnt replace our phones, we file a clas action lawsuit and reap the rewards..
  3. Developer
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    #33
    Quote Originally Posted by Ice_Cold View Post
    Vzw pritty much told me to take the eris from Asurion, Buy a phone a retail price, or add a third line.

    i find this extremely hard to believe. i just had to goto verizon yesterday for a replacement and they did not have any droids in stock so there sending me a brand new unit that is being shipped directly from Motorola.
  4. Droid
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    #34
    Quoted from the ins brochure
    • Asurion may fulfill claims with new or remanufactured equipment.
    • Asurion’s goal is to fulfill claims with the same make and model you claim. If your model is not available, a like-kind make and model will be substituted.
    • Color and features are not guaranteed.
    • Replacement of accessories may be with generic or non-original manufacturer accessories.

    Garrett if you have a MFG problem then you take it to VZW and they send you a new phone. If you break it you call Asurion and they send you a comparable model. as if the eris could even hold the droids jockstrap. I didnt buy an Eris I bought a Driod. Now give me a Droid
    Last edited by Ice_Cold; 07-14-2010 at 03:31 PM.
  5. Droid Newbie
    schoond's Avatar
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    #35
    Quote Originally Posted by dolpns13 View Post
    Quote Originally Posted by schoond View Post
    Quote Originally Posted by thelion View Post
    I am always very careful with my devices. That said, I was in a minor accident two days ago and....the Droid is a bit on the broken side. The screen is cracked severely and I will be using my insurance to get a new one (the phone's insurance as my car insurance will not cover it).

    Crap happens. I have never broken a phone before but boy am I grateful that I had the insurance or I would be out nearly $600 to replace this phone. I paid the $89 deductible and will have paid 1 month of premiums. Not bad, a new Droid for under $100.
    I dropped my Motorola Droid phone in the toilet. (sigh). I have the full warranty coverage and started the process to request a replacement for the $89 deductible. I've had the phone for just under 6 weeks. The insurance company (Asurion) says the Motorola Droid is no longer available as a replacement and my choices for a replacement are the Eris or the Devour. I put the replacement order on hold to research which phone to choose. Both say they are low value options to the Motorola Droid. So,,, they want me to pay $89 for a phone that I did not want nor did I buy in the first place. Not. I'm heading to my local Verizon store to chat with the manager and offer him $89 for a replacement Motorola Droid phone. These are clearly still available. They are the featured "Buy one, get one free" model on Verizon's home page. Not sure what is up with the insurance company insuring Motorola Droids when they cannot replace them. That's a battle for another day. .
    Please keep us posted.
    Will do, I'm heading to my local store after work. Thanks for your feedback. This smells like a rat... Oh, by the way, if I were to choose the Devour model as a replacement, Verizon is offering the new Devour phone for $79. So, why would I pay $89 to the insurance company for a Devour to replace my Moto Droid? omg. My head is hurting with all that is wrong with this.
  6. XOOM RS Team Lead
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    #36
    If Ass-ur-in wants to go that route, maybe I need to look for a private insurance company to cover my phone. They can't tell me that that with all the people that pay them money for insurance each month, that they don't make enough to cover the cost of a replacement Droid. I've never once had to use insurance to replace a phone, yet had insurance. So MY money should at least help SOMEONE get a new Droid. I can understand making a profit, but at least get me a replacement that is CLOSE to what I had, not some wanna-be piece of crap.

    Or maybe I need to save $600 and lock it away as my own personal insurance. Take the $6/mnth + $89 and put it in that account as well.



  7. Master Droid
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    #37
    In the past they would get you a new one if they didn't have a refurb available. Demanding that you take a much lesser phone in exchange is not credible, even if their terms dictate they can. I have to file a claim soon as well, been living with a cracked screen for awhile now. They can replace it with a Droid 1, Droid 2, or Droid X, but nothing else. In fact I'm going to wait until Droid 2 is out before I make a claim.
    OG Droid retired but serving as a wireless tablet now and then.
  8. Master Droid
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    #38
    i feel the pain, 2 weeks after i got my droid, plop in the toilet out of the top pocket. i had the insurance however a week to get it to me. took my wifes upgrade for $100 had it the next day. i thought the contract said same like kind or quality? eris or devour, wtf.
    i would hound them until the replace with a droid x or droid. keep calling until you get satisfaction. you will eventually get a CSR that just wants you off the phone. worked for me in so many ways with Verizon.
    Galaxy Nexus
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    Xoom

  9. Droid
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    #39
    Well I went to the local VZW store to see what they can do. Waited for about 45min to talk to a supervisor. Told him the situation with Asurion trying to push the eris on to the people that have the Droid. He said that he would have to hear it for himself. Any way when the asurion rep and supervisor said that the droid was no longer being made he went off the deep end. "What are the people that bought Droids and ins going to do when their droid breaks?" Reply was "we will give them the Eris."

    The Rep wasn't happy with that and asked for the inhouse recovery Dept. Apparently this is Asurions Dept that handles in store ins claims. Any way after about 25 min I got a brand new Droid right out of the box. Long story short go in upset and VZW will do their best to make it right.
    Oh btw, when I was finishing up the VZW sales rep said "I guess we know who bought up all the Eris stock when we discontinued the phone." and was told that if I have any more issues with Asurion just come to the store directly
  10. Droid Ninja
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    #40
    Quote Originally Posted by BCrawford View Post
    I got the best buy black tie with the Droid. $10 a month, no deductible, covers accidental and water damage. Well worth it IMO.
    Yeah, imagine when you go and find out you have to ship away your phone while they attempt to fix/repair it before replacement... You will not be getting a replacement in any timeline like the Asurion one.

    Have fun with that!
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