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Thread: Exchange woes!

  1. Droid
    kkwan77's Avatar
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    #1

    Exclamation Exchange woes!

    Last night my exchange account just went out on me inexplicably.

    I removed the account and attempted to add it again and now the 'Next' button is grayed out? (this is in the first setup page for name / password)

    Anyone offer any help?

    Help me droid users you're my only hope.......
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  3. Master Droid
    JayMonster's Avatar
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    #2
    I know silly question but... did you enter your information? The button is grayed out until you have a properly formed email address (not necessarily valid but properly formed) and something (anything) in the password box.
  4. Master Droid
    sillyrabbitt123's Avatar
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    #3
    I had problems once with my exchange and I bought TouchDown and have never looked back.
  5. Droid
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    #4
    Yes, the name and pass were entered.

    Tried rebooting and even using using the slide out keyboard to see if I could highlight the 'Next' box and press enter to no avail.

    Strangest thing to go out all of the sudden when it was working throughout the day.

    The only thing that was different was that I turned on all the sync options in the afternoon and later on in the night poof. I hit the email icon and it brings me to email setup page and not my inbox emails. sigh
  6. Master Droid
    JayMonster's Avatar
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    #5
    Well, unfortunately (unless somebody has a better suggestion), I'd say that a factory reset would need to be done. Sorry, I don't have something better than that.
  7. Droid
    kkwan77's Avatar
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    #6
    Ok so now I do a factory reset and it still does not allow me to proceed past the name / password page in the email setup. wtf?!?

    The manual setup and next buttons are grayed out.
  8. Super Moderator
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    #7
    Quote Originally Posted by kkwan77 View Post
    Ok so now I do a factory reset and it still does not allow me to proceed past the name / password page in the email setup. wtf?!?

    The manual setup and next buttons are grayed out.
    the only time i've ever seen the manual set up and next buttons greyed out is when it's not a fully qualified name. It has to be like... johndoe@something.com

    if you don't add the @something.com it will never allow you to go forward.
    Not saying your not, just that is the only case i've ever seen it now allow you
    to go forward.
    Resistance is futile.

    On 11/16/2009 DroidNet Became Aware
  9. Master Droid
    JayMonster's Avatar
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    #8
    Quote Originally Posted by New2u View Post
    Quote Originally Posted by kkwan77 View Post
    Ok so now I do a factory reset and it still does not allow me to proceed past the name / password page in the email setup. wtf?!?

    The manual setup and next buttons are grayed out.
    the only time i've ever seen the manual set up and next buttons greyed out is when it's not a fully qualified name. It has to be like... johndoe@something.com

    if you don't add the @something.com it will never allow you to go forward.
    Not saying your not, just that is the only case i've ever seen it now allow you
    to go forward.
    +1 I said that in my first reply but in case I didn't make it clear, New2U has spelled it out better... you can't just put in your "Exchange Name" it has to be the full e-mail address.

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