when i used to work for t-mobile i had to deal with some crap like this a few times with asurion.... honestly, from what i've seen it seems, its kind of a hit or miss kinda thing..
Bugless Beast 0.4
1.25Ghz kernel running at 700Mhz
this is weird, i have done over 200 insurance claims, i worked for a retailer and it wa always very simple, if its defective u get another one no problem, and if its more than twic ethey always upgrade you
have gotten a blackberry from a knack before, a imaggio from a chocolate three, a droid from a droid eris
so there should be no problem with getting a droid x from them
I'm not calling you a liar. I just think there is more to it beyond what you see and what they told you. People turn Droids in for repair all the time. Those are used for refurbs. It's just a matter of logic. Your story is what it is, I think the notion that there are no more Droids out there, ever, from Assurion isn't realistic.
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There is a similar thread at androidforums:
[Horror Story] Asurion will ONLY give you an Eris for your Droid as of yesterday afternoon - Android Forums
The op's experience is not unique, unfortunately.
a little obsessive...