ASURION SUX! NO LONGER CARRIES Moto DROID!

[tgs3838]

Well i just Powered my droid back up to see what it would do. And it came on and is working. Screen still has fog or whatever in it still. So i took battery back out and gonna let it dry out a little more. Really the droid has been a very good reliable phone. Iv dropped it many time. Got it wet a couple times. So hopefully it will be ok. Im kinda surprised because it was completely under the water for a few seconds. then took me a few more seconds to take the battery out. but it was fresh water so i think that help. I only lost one cell due to water. And that was salt water

[oCrashandBurno]

I called them today, if they offer you a lesser phone tell them that those phones are a downgrade. Sadly I can no longer hear the MP3's I play out of my droid because the speaker is broken, they were nice enough to put me on the wait list for an incredible and will ship it overnight when it comes in at no extra cost.

[_33]

I just realized my Droid is missing. I must have dropped it somewhere on the way home or at work.


So, Asurion will give me a Eris???? I want another Droid!!

[coondogg97]

I just realized my Droid is missing. I must have dropped it somewhere on the way home or at work.


So, Asurion will give me a Eris???? I want another Droid!!

...Lies...

[Tanknspank]

Just for referance, the Droid Eris is the DesireC last I heard. That might be why they say your getting a "Desire".

Sent from my Droid using Tapatalk

[jmannguate]

thank you all...i read every post on here regarding this issue and on another forum. i tripped on the stairs and had to choose between saving myself or my droid...chose myself...although after this headache should of chosen to save the phone...at least my health insurance wouldn't give me "comparable" service, haha. so my phone works screen is all cracked up and likes to shed glass particles onto my fingers. did my claim and was sent a eris yesterday. i was not happy. i had the option at signing 2 months ago to get the incredible or regular droid....chose droid because i need the keyboard! after talking to 2 different reps at asurion being told by them that they had none in stock and would not since motorola is no longer making the phone i took a 4 hour break from calling. decided to give in one more try. called and told the rep that the 2 phones that they were offering me, eris or devour, we're not comparable because of x,y,z...and armed with what i learned from this thread i shot all i could at her in the nicest way and all of a sudden, "oh wait, it seems we just recieved a shipment of droids".....few minutes later, i was told my droid will be delievered tomorrow. IT CAN BE DONE! DON'T SETTLE! its all on luck of who you are talking to, call a few times, and use what you know....eventually it will go in your favor.

[smokiedabong]

Man , this sux , hope they'll get rid of those Droids fast because I want to buy an Inc from them with 89 $ and sell my Droid on eBay .

[drb26]

Wow...I also called, probably a few minutes difference from jmannguate...this may be lengthy but I really need all your advice! PLEASE! I'm sick of being screwed over! I appreciate any suggestions! Here goes: on Tuesday, someone stole my phone from me at target. I called asurion who gave me the option for the desire or eris. I just moved so I don't have the net to research phones so I called verizon to get their opinion...ivan was helpful and did a three way call and advocated for me. The asurion rep was super rude and hung up on us. Ivan told me we should wait til today,Friday to call back to see if we could poss. Get the droid x if mine wasn't available. Guess what? Ivan never called! =( so, after waiting all night/reading these threads, called verizon again. This rep wasn't nearly as good at arguing and when speaking with asurion again, they still say the only option is the eris and now want me to sign and fax an afidavid before even filing a claim! I am using my bf's droid since we don't have the internet yet and of course, the doc. Is not supported on the phone so I can't even print it. The rep also claimed to check all facilities and there were NO DROIDS IN STOCK but "they do get shipments ev eryday" I am so frustrated I feel ill! WHAT DO I NEED TO DO/SAY TO GET MY PHONE OR A COMPARABLE ONE???? What exaxtly should I say as my "x,y,z" argument??? PLEASE help me out! Any info would be greatly appreciated!!!

[smokiedabong]

Here's an idea


The Asurion address is 648 Grassmere Park Drive Suite 300. Nashville, TN 37211

[jmannguate]

i did research and basically the devour has a camera that is around 2 megapixals lower...its in general a stepdown in my opinion. it looks around the same but its silver, camera in the front, but it seems like the home page layout, etc is not the same. the eris is made by htc and has a smaller screen, lower resolution, no actual keyboard, no navigation.... i pushed that those 2 are not comparable due to my research and the amount my droid is worth i will not settle for a lower grade phone. i'd accept an incredible but that i really prefer my regular droid. she said the incredible is considered an upgrade in which i replied, well i don't find it acceptable as your customer to get the phone options that are a few tiers down. thats when she said they might have just gotten a shipment of droids...go figure. i did mention that their were forums discussing this very issue and people were getting their droids replaced with droids or the droid incredible. that seemed to really help. be persistant, if it doesn't seem to be going well with one rep, hang up and call again. it really depends greatly on who you get on the other line and your argument: "I KNOW THAT IT CAN BE DONE, THERE ARE MANY PEOPLE WHO ATTEST TO IT BEING RESOLVED IN THEIR FAVOR ONLINE. SO EITHER YOU GIVE ME THE PHONE I PAID INSURANCE ON, THE DROID, OR I WOULD LIKE TO SPEAK TO YOUR SUPERVISOR....good luck! keep calling....as many times as it takes!