For those with keyboard issues, call the manufacturer and take down the reps name and id number. Then after they tell you no, take that info to vzw and explain how the company is not living up to their end of the warranty. You gonna have to keep fighting this, probably gonna go through a couple of vzw reps, maybe even have to threaten to cancel your account and speak to the rep who is incharge of convincing you to stay with vzw.
The point is you paid you money for the device and you should not just take what ever they tell you, especially if its an manufacturers defect.
Just keep calling cs and eventually you will win. Try a supervisor, I would not stop until it was replaced. Threatening to file a complaint with the state attorney generals office of consumer affairs does nothing and they will be laughing with that threat. It does nothing. If they dont budge I would tell them I want to cancel my contract. This will work out eventually.
Last edited by ricks; 07-09-2010 at 10:57 AM.
Back in the day, after my 6600 was acting buggy - I dont know why, it was just acting weird, When i brought it to them, they wouldnt help me, so the next day I took a pin, and scraped the inside of the charger hookup so it wouldnt work anymore. I took it back and told them it isnt recognizing my phone when I plug it in and I dont know why. They replaced it.
Actually, I threatened to file a complaint with a doctor this week because they were acting unethical... The doctors office listened and obided to my request.
Thats what you think... Ive done it with directtv and won. And its not a threat if you actually do it. when it comes to orgainzations selling crap and taking advantage of the consumer, you best believe I file a complaint.
Actually, I threatened to file a complaint with a doctor this week because they were acting unethical... The doctors office listened and obided to my request.[/QUOTE]
It does nothing. You just got lucky. Try it with Verizon and they will laugh
Last edited by dylanthecat; 07-09-2010 at 12:34 PM.
"Peace through superior firepower" requires actual firepower, not just a trite bumper sticker.