BB...only a slight delay from the promised 12 noon. GREAT experience. $149+tax. I love this thing!
Yup thats right. I may not be doing it. I love the droid as a phone and i even love the Eris as a phone. They are both great. However when I politely called up Verizon to tell them I was unhappy with my storm etc and ask if there was anyway i could get an early upgrade. The rep was completely and utterly rude to me. She told me "oh your one of these guys huh? Well im sorry but just because the droid came out you cant get an early upgrade." I was confused because I never mentioned the droid and she said, "Well I've dealt with about 50 of you guys who are just looking for the droid personally today." Well at that point i was getting very angry. And I said well I dont blame then they were probably all storm owners who were looking to get out of the terrible excuse for a phone RIM and Verizon sold them. I said I myself have been disgusted with the storm and have had 4 replacements of it. She then said your account only shows one replacement. I said does that mean your calling me a liar? I know that I have had 4 replacements. She said "Thats not possible, your account only says 1..." At which point I cut her off and asked her who she was to tell me what I had and hand not gotten... yada yada yada.
I guess the moral of my long ramblings (sorry) is that I am so disgusted with the way I was treated that I want to cancel this instant and go get an iPhone right now. I love verizons coverage and the droid but im so turned off from Verizon right now i just may have to go get a little even though i
I would say your treatment from VZW is an isolated incident. They are always quite nice to me when I call. And since you are not eligible for an upgrade, what did you expect? For them to say yes? C'mon. Really?
BYE! Don't let the door hit you in the rear on the way out!
You sound like you WERE trying to get a Droid discount before your time was up. And now you are going to whine because you didn't get your way.
Last edited by BigTex71; 11-06-2009 at 02:59 PM.
I was 3 months from my "new every two" date and they upgraded me anyways.
Have you checked the Verizon website to see what it has to say about your upgradability? By all rights, I shouldn't have qualified, but the site said I did and when I went into the store, they didn't even blink.
Hopefully, you just had a cranky rep on the phone.
Good luck to you whatever you decide.
I can see why you would be upset, but at the same time you have to see it from the rep's point of view. She probably gets flooded with people all day trying to scam her (and her company) out of free stuff. It's her job to try and make sure no one scams the company.
She does need to handle the situation better and do it without being rude though, there is no excuse for that.
And BigTEX you sound like you work for VZW customer service . yes I was trying to get a droid before my time was up because I have a horrible phone that doesnt work for me. The reason there is a problem is i never even mentioned the droid to her. I just said I was unhappy with my storm how can you help me?
The bottom line is this. The rep who helped you today at VZW was probably having a bad day dealing with people who are trying to get out of their contracts or get early upgrades for the DROID - causing her to have to go through their I'm sure, very tedious system of completing orders like this. And as I said, it's probably an isolated incident with a bad rep. But I wouldn't expect coming on here and complaining about VZW as a mirror to the DROID - then not expecting to be hammered by making a comment about going to the iPhone. By the way, you will have to terminate your contract, it seems, to go to the iPhone anyways. So your point again was?!