Here's the story...
I have my mom on our plan and got her an Eris a while back. Last month I sent her and an aunt on a cruise to the Caribean. Never heard from my mom once, she never posted on her FB, no emails, calls, nothing. No problem. When she got back she reported that her phone never worked (as far as signal) while she was gone. Still, no problem and expected behavior.
Yesterday I log on to my Verizon account and see that next months bill is $618. WTF? Looking further I see that her line was billed $355 for roaming data charges while on the cruise. This I assume is a mistake and after confirming from my mom that she used the phone as nothing more than a time piece while on the cruise, I call Verizon to quickly take care of the issue.
This is where it all goes a bit wrong. The CS agent on the phone refuses to believe that the phone wasn't used and that these are valid charges. The most she could offer would be a $75 credit. Now, I am not one to ever claim entitlement, but this is ridiculous. I have been a customer for about 10 years, never late, spend way too much for service anyhow and yet I am still going to be charged for something that wasn't used?
I have been pretty loyal to Verizon and use every service they currently offer. That is all about to change however. The only way I will pay that bill is with an addition ETF and porting the numbers to another provider.
Couple questions... Anyone know a voice of reason who can actually take care of this issue?
Anyone have any experience with Sprint? That EVO looks pretty good and this may just be the push I needed to leave Big Red.