Well we have asked that question recently around here. Here's another arrticle touching on that subject BlackBerry Offers Low-Hanging Fruit - WSJ.com
Well the first sentence of that article hits the nail on the head. If they don't change their ways soon, they will become the AOL of smartphones.
Resistance is futile.
On 11/16/2009 DroidNet Became Aware
BB is horrible! I currently have the BB Tour and have nothing but issues with it!! So far I've had 4 Tours and VZ CS is stating they need to send me another replacement. This is because the replacement I received a week and half ago will not read microSD cards. So, they've given me the option of getting a new phone.
I hope they will let me get the new Droid. Is there any Verizon workers out there that could tell me what the policy is for this?
I think if RIM re-invented their UI and browser they might have another rung on the ladder to step up on. But I think right now they have reached the high point and can only go down. They need to change....something.
Sometimes a "smartphone" is only as smart as its user.
As for RIMM, I have actually been okay with the phone to just be satisfied. I haven't been impressed with it, but it does okay. I think they just need to make changes to the OS and really build on it. That, and, if only there were more apps too.
they push out 50 different handsets and their all alike in one way or another.
They think adding a trackpad is evolving their product. It's like adding power steering to a Model T....
They are 2 years out from doing anything significant. It's obvious they can't build a great phone that will compete in the rapidly changing market.
Somebody just flicked on the light and they have been left with their pants down around their ankles....