I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.
When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn’t do without my phone for the two plus weeks that it would take to resolve this issue so I had to buy another battery for an additional $69. This time it was not a 2600 mah but the new 2800 mah battery. They discontinued the 2600 mah which leads me to believe that they were known to be defective.
The girl I was doing the order with said that when the items are received I would be refunded the $69 that I had to spend for the new battery. Now I get my shipping invoice for the defective items that were being replaced and returned including the car dock, and low and behold they are shipping me another 2800 mah battery, the one I was supposed to be refunded for.
So I called today to inquire why the battery was being shipped and they said it was my replacement. I explained to them the situation and that when they received the defective battery that I sent back the girl I spoke with before said I would get my refund. They said that not how their system works.
So now I have to box the new battery that they are sending me back up and send it right back to them in order to get my refund. WTF why not just keep it at seidio in the first place and refund my money??? Now I have to pay to turn around and put this new battery right back in the box and ship it right back to them. So now I have to pay to send things back to them twice!!! Who's getting screwed here?? That would be me!!
I now have the Droid Incredible and would like to get the seidio extended battery for it, but I’ll be darned... they won’t get another penny from me; this is NOT what customer service is about.