I remember FIGHTING with verizon over text messages to my wife (at the time girl friend) who was also on VERIZON at the time. We were of course both "IN" so there should have been no charge and you think it would be a simple matter to resolve but I had to firght with them for months to resolve it. They even refused to disclosed what number I was texting (and being charged for) as that info was private and could not be released without a court order?!?!? HORRIBLE! Paid close to $500 to keep a clean payment record and then once it was finally resolved I had that amount as a credit and did not have to make a payment for like 8 months.