Id try to "fight" it and ask them to charge you for the $30 plan...
actually any family plan it cost 30 for unlimited text to anyone and that covers up to 5 lines.. i got the 1400 plan
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ROM: Team Sourcery!
1). Regardless of what a rep says, ALWAYS re-check your plan after any changes have been made. If you do that, things like this don't happen. It's no different than checking your credit card statement every month to be sure that new $20 gym membership isn't really $50
2). Call VZW and explain the situation. It is your word against theirs but in most cases if you've paid your bill on time and this is the first or second time you've had a discrepancy with VZW, they'll credit you the charges.
Thats my $0.02
Right on Slider, no matter what service or network you are on.
I hate making changes to my accounts, because they always seem to change what you have, but not always change it to what you want, or bring everything over with it.
This thread suggests a lucrative occupation might involve standing outside a Verizon store and selling deeds to the Brooklyn Bridge.
Curmudgeon Member of Rescue Squad