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Thread: How do I connect to my Corporate email??

  1. Droid Newbie
    tom_rodski's Avatar
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    #1

    How do I connect to my Corporate email??

    I just bought a Droid from Verizon and would like to connect to my work email. How do I do this and does the application "Touchdown" help me do this?

    Currently, I can connect to my corporate email in two ways:

    1. The first is through my company issued laptop. I have to log onto the computer, logon to a VPN (Cisco Client), and then I can open Outlook to check my email, calendar, folders, contacts, etc. When I spoke with my IT group, they stated that they only support Blackberry smart phones and have an Enterprise server. My local Verizon store stated that I could not connect in this way, even with Touchdown.

    2. The second option is from any computer. I go to a specific website, type in my domain and username (domain/username), and then my password. The logon page states that it's "Microsoft Office Outlook Web Access". I can logon successfully, but navigation on my Droid isn't too convenient. I would like an application to make this easier to use.
  2. Master Droid
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    RobertMilk
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    #2
    I use Touchdown to access my company's MS Exchange email/calendar. I recommend that you download and install the trial of Touchdown to see how it works.

    Initially, I was unable to get the setting correct on the Corp email app or Corp Calendar (these come with Droid) to access MS Exchange server. After installing Touchdown, I was able to copy over the settings and get the Droid's Corp email app and Corp Calendar to connect.

    However, I liked the integration of the products, which are similar to Outlook, on the the Touchdown trial so well, I purchased it. I use Touchdown every day! I am looking forward to their release of the IMAP email product.

    The one improvement on Touchdown I would like to see is the use of Time Zones in setting up appointments like in Outlook.
    Last edited by REMilk; 04-25-2010 at 04:17 AM.
  3. Master Droid
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    #3
    Launch the Corporate Calendar app.

    The first field is your work email address, so enter it here
    john.doe@yourcompany.com

    Second field is your work email password
    ********

    Next page, enter your domain username. This would be the name you log into your work computer with. You may or may not need to include the domain, but first try with just the slash and username.
    \jdoe

    Second line is your password again, and it should already be there.
    ********

    Third line is you company's exchanger server. You may need to get this info from the admins, but try:
    exchange.yourcompany.com or
    outlook.yourcompany.com

    Use secure connection should be checked.
    Accept all SSL certificates, normally, should be unchecked.

    Press Next and see if it connects.
    OG Droid retired but serving as a wireless tablet now and then.
  4. Master Droid
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    Where Droids says this is your exchage server...ask you IT guys for the MACHINE name of the exchange server...then they will know what you're talking about. Guessing at the name will drive you nuts. I've got one named bob.mmtdomain.com it can be named just about anything. Some call it mail.mydomain.com...others call it pop.yadayada.com....you see where this is going. Just ask for the "machine name".

    Nate
  5. Master Droid
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    #5
    The machine name would be fine in a small enviroment with one exchange server. An enterprise level company would have have more than one. We have about a dozen, supporting 100,000 users. In this case you simple ask the IT folks for the exchange server name, "is our exchange server named exchange.company.com or something else?" If the IT peeps say they only support Blackberry users, then they likely have a BB enterprise server running too, making me believe this is a larger company (and that fact that they probably have a site license for Cisco VPN). The exchange server in this case is propably set up to support ActiveSync for Windows Mobile users, 'cause it's simple to do, and Android uses ActiveSync so even if they say they only officially support BB users, there's a very good chance the Corporate Email app on the Droid will work just fine, once the exchange server name is known. And one way to have a good guess at the server name is when using OWA, if you log into it using https://exchange.yourcompany.com, then exchange would be the first server name to try.
    OG Droid retired but serving as a wireless tablet now and then.
  6. Droid Newbie
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    #6

    Connect to Work Email - Help?

    I tried using Driod's step-by-step directions (thanks), but that didn't work. I had the server name also which my company gave me and I also confirmed on my laptop advanced setting in Outlook. I'm guessing this is I'm not on the VPN which I need to be on, as discussed in my initial post.
  7. Master Droid
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    #7
    Many times you don't actually need to use a VPN connection to get your Outlook email on the laptop. The company may require it or prefer it but you can usually setup Outlook on the laptop to use a http connection instead. We use Cisco as well and I can run the client if I want to (and we usually tell our staff do do so) but I don't want any VPN apps on my laptop or home computer. Anyway, ask your IT folks if they have ActiveSync enabled on the exchange server. If they don't, you're out of luck. If they do, then ask for the settings they would use for a Windows Mobile phone and use them on the Droid.
    OG Droid retired but serving as a wireless tablet now and then.
  8. Master Droid
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    #8
    Quote Originally Posted by tom_rodski View Post
    I tried using Driod's step-by-step directions (thanks), but that didn't work. I had the server name also which my company gave me and I also confirmed on my laptop advanced setting in Outlook. I'm guessing this is I'm not on the VPN which I need to be on, as discussed in my initial post.
    Take the IT guy to lunch. He probably knows the settings just doesn't want to waste his time with it. Blackberry is so popular he knows the settings with his eyes closed. If you can get him in a relaxed envioronment he can see how easy it is to set up the Droid.

    You need to know things about secure connecitons...ssl...https...html first? Firewall settings are a whole nuther issue too. Best to just get this guy in a room for an hour with some hot food. Take him out for drinks after work if he gets it set up right.

    Nate
  9. Master Droid
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    #9
    Not to be a downer here, but there are several legal and technical issues that might make this a no-no.

    Essentially, what you are asking to do is to access, download and store company information on a personal, uncontrolled, device that may be outside your IT department's direct control.

    The web client you mention is essentially a viewer client-you can see the information and interact with it, but nothing is ever stored locally. With your Droid, you will create a local storage of this information. I have no idea what your line of work is, but if this has anything to do with customer, corporate, intellectual property, financial or medical records, there are a variety of reasons that your IT department might not be overjoyed to let just any device store and access that information.

    My company requires us to use God-awful WinMo phones because of special encryption and security software they make use use for this very reason.

    I agree, talk to the IT guys, and be nice. They might let you do this, but be careful, as this might pose very real problems for both them and you.
    Last edited by EbE404; 04-26-2010 at 05:06 AM. Reason: spelling
  10. Master Droid
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    #10
    hmm...my owa client has an option to cache for off-line viewing. where does it store that cache? not locally? weird.

    Droid does seem to have a problem with self signed certificates. but it certianly allows secure connections. What I find is IT departments that are not fully versed in SSL connections will say that they don't support Android phones because they read some forum comment that Deroid needs Touchdown and does not do secure connections and they leave it at that. Why bother learning something new when everything was working smoothly before Android ever appeared? lol

    Nate (who has a secure coonection between his Droid and his Exchange server)
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