I'm new to the forum, and just received my Droid that I purchased through Wirefly.
I wish I could introduce myself under better terms, but unfortunately I'm hoping to get a little help.
I ordered my phone last Saturday, and got the 2-day shipping.
It arrived on Tuesday, as planned. I opened the box, and everything was there, but it didn't contain any activation instructions.
No worries I thought, I'll just plug the phone in, turn it on, and see what happens. It had an activation screen that came on, but the call wouldn't connect to actually activate the phone.
I called Wirefly customer support to try and get it activated on Tuesday afternoon. They said the phone should be activated in the next 24 hours now that it had arrived. My old phone would simply stop working, and the new phone would start working.
I waited until Wednesday afternoon (24 hours), and still no luck. My old phone was still working, and the Droid was not. I went on chat support with Wirefly, and they said it was not activated because they needed a password from me.
This is frustration point number one: if they needed a password from me, why didn't they call or email and ask for it?
They said it should be activated within 48 hours, which leads to frustration ponit number two: I paid for accelerated delivery, and yet it's going to take them three days just to activate the phone. If it takes them that long to activate the phone, there isn't any point in faster delivery.
They reminded me about device protection insurance, and I agreed to sign up for it. Who knows if it'll be useful or not, but it wasn't all that expensive, so I figured why not? Of course, they were on the ball when it came to charging me for that service; but my phone still doesn't work.
I figured I'd check back in that night to see if there was any progress, so I got back on customer support chat. Now they said they needed a PIN from me. Again: if they needed it, why didn't they call and email or ask for it? I gave them the PIN, expressed my frustration, and that was that.
I checked back in this morning to see how things were coming along just to make sure they weren't still missing something. I logged back on to customer support chat, and the person said they still needed a password and PIN from me. I told them I had already given them that information, and then gave it to them again.
We're now at 48 hours that I've had the phone, and it still isn't turned on.
I fully understand that it takes time to do things, particularly if they're missing some key information. The main point of my frustration is that they did nothing to contact me in order to get that information. In fact, they did nothing *twice* when they needed information.
I saw that there is someone from Wirefly on this forum, hopefully he/she can help out.
Sorry to be such a downer on my first post, and for the long rant! Hopefully we can get this figured out.