Well I called Verizon about this and they are unwilling to help. They said that since the phone is working fine, there's nothing they will do about it. I then inquired about that 30 day period where I could return the phone if I don't like it. She said that I could do that, but if the phone is physically damaged, I would be billed the full amount for the phone!!!!
Not a happy Verizon customer.