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Thread: Known Issues with 2.1 Update that a Factory Rest fixes

  1. Rescue Squad
    Jonny Kansas's Avatar
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    #1

    Known Issues with 2.1 Update that a Factory Rest fixes

    So, I keep seeing a lot of the same issue popping up now that 2.1 is official. This thread was started to let people know which of those issues can be fixed by a factory reset.

    In most (if not all) cases, it seems (at this point) that a factory reset is the only option to get things to work properly.

    If you feel that you are still experiencing issues after a factory reset, it may also be necessary (not confirmed) to perform a wipe of the cache partition. (If you don't know how, follow the steps down below under the heading "The more involved way")

    Without further ado, the list:

    1. Picasa Albums not showing up in Gallery (MOSTLY an issue with MANUAL update)

    2. Google Earth not showing up in the Market (PLEASE DOUBLE CHECK if this is your only issue. Members are now reporting in at least one thread on this issue that Earth is now showing up without a factory reset.)

    3. Goggles showing up in the market as "free" instead of installed, though both versions are the same (Market not recognizing that Goggles is installed) This issue can LIKELY be fixed by simply installing the market version, which should "replace" your current version. Only really necessary if you care about updates.

    4. Apps purchased while running a 2.1 rom not showing up in market (Possibly tied to the Google Earth issue. Basically, it is ASSUMED that the market is having trouble recognizing that we now have 2.1. I experienced this personally when searching for a Live Wallpaper I had installed while running Bugless Beast)

    5. News & Weather (new stock 2.1 app) unable to find your location for weather forecast. (Please give this some time if it's your only issue, especially if you took the official pushed ota update. I've seen manual updaters have this issue and perform a reset with success, but I know that I took the ota and, after a few hours or so, my Weather was able to find my location. That was after I had already performed a reset)

    6. General lag/overall slowdown. I've received several reports of people experiencing this problem benefitting from a reset as well.

    If you feel that you would benefit from a factory reset, you can do so by completing ONE of the following procedures:

    The EASY way:
    -Click menu
    -Click settings
    -Click privacy
    -Click Factory reset
    -Confirm your option
    -Phone will reboot and show a box with an arrow (and possibly a status bar below that) and then boot back up.

    The more involved way
    -Power phone off
    -Open the slide out keyboard and hold the X key while holding the power button
    -Phone will boot into recovery mode. You will know this worked when you see a triangle with a ! inside above a droid
    -Press the VOLUME UP and CAMERA buttons at the same time. (Sometimes this is touchy, so try a few times if it doesn't work at first)
    -You will now see text on the screen (the top says Android system recovery)
    -Using the D-pad, scroll to wipe data/factory reset and press the gold button in the middle of the D-pad
    -Allow the process to complete.
    -To wipe the cache partition (optional step), use the D-pad to scroll to wipe cache partition and press the gold button in the middle of the D-pad again.
    -When that process is complete, scroll to reboot system now, and select it.

    That's it. Process complete.

    If you know of any other 2.1-related issue that a factory reset will resolve, please let me know in a comment and I will add it to the OP when it's confirmed as a fix!

    Please also feel free to ask any questions, and I'll do my best to answer them, or help find someone who can!

    A factory reset removes all apps you've downloaded! For an easier way to reinstall your apps (if you haven't backed them up) visit http://www.appbrain.com/ and log in with your Google account (securely), then set up your list of apps to download and ALSO download the AppBrain app for your droid. Log in on the droid, then click to sync with AppBrain! You can also sync your apps with AppBrain BEFORE you reset to ease the reinstall process!

    Here's official confirmation that a factory reset is likely to fix many issues, pulled from one of the threads I mentioned about these bugs:
    I had the same issue as the OP the other day(restart after applying the official OTA results in an endless boot loop). I called VZW after I couldn't get it to boot to safe mode.

    The support rep said this was an issue they had been receiving a lot of calls about.The fix she provided was to boot to recovery mode (hold X until the exclamation mark appears, press camera and volume up) and perform a factory reset. Once I finished the initial setup and reinstalling all of my apps and restoring all of my widgets and other things on my home screens I discovered (much to my relief) that while I had lost root access my custom boot animation and shell replacement (replaced sh with bash) were still there. Luckily reception and network conditions were good and none of my apps had been pulled from the market since the last time I had to perform a reset. So about an hour after installing the update and experiencing the problem I was finishing installing the last of my 50+ apps and putting my home screens back to the way they had been.

    Apparently the cause of this issue (from what the rep said) was that in some cases the updater would install portions of the new OS to the SD card (which makes sense since the SD card isn't mounted until after the initial boot process has completed). One theory she suggested for avoiding this issue was to remove the SD card before applying the update.

    Sent from my Droid using Tapatalk
    Last edited by Jonny Kansas; 04-11-2010 at 01:03 AM.
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  2. Johnly
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    #2
    great news, but 2 power cycles solved my issues. I think a factory reset can't hurt either.
  3. Rescue Squad
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    #3
    Quote Originally Posted by Johnly View Post
    great news, but 2 power cycles solved my issues. I think a factory reset can't hurt either.
    Didn't solve the two-to-a-few of these issues that I had, and from what I've read on several threads, didn't solve issues for others either.

    IMO, a factory reset only hurts my homescreen setup and all of my free app downloads...Haha!
    Ran into a little snag? Have a question? Think your phone is only good to hold down rogue papers in a wind storm now? Visit the Rescue Squad!
  4. Rescue Squad
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    #4

    Re: Known Issues with 2.1 Update that a Factory Rest fixes

    Bumping this because I added a quote from another thread where someone had spoken with customer service and was told that these issues are not uncommon.

    The rep suggested a factory reset and explained that it's not a bad idea to pull the sd card before updating.

    Sent from my Droid using Tapatalk
    Ran into a little snag? Have a question? Think your phone is only good to hold down rogue papers in a wind storm now? Visit the Rescue Squad!
  5. Senior Droid
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    #5
    does the "more involved" way have any advantages? and does the easy way not wipe the cache partition?
  6. Rescue Squad
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    #6

    Re: Known Issues with 2.1 Update that a Factory Rest fixes

    does the "more involved" way have any advantages? and does the easy way not wipe the cache partition?
    Since the option only says factory reset, I don't think it wipes the cache partition if you do it the easy way.

    It's not a BAD idea to manually wipe it, as you may have stuff taking up space there that you don't need taking up space there, but I haven't seen any confirmation that it's necessary to fix any of these issues.

    Sent from my Droid using Tapatalk
    Ran into a little snag? Have a question? Think your phone is only good to hold down rogue papers in a wind storm now? Visit the Rescue Squad!
  7. Premium Member
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    #7
    I'm thinking I want to sticky this thread. I'm not sure though I want to keep it here. I may move it to the General Discussion thread.
    Please be respectful. Respect is #1 here at DF Please read our Guidelines of Conduct
  8. Rescue Squad
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    #8

    Re: Known Issues with 2.1 Update that a Factory Rest fixes

    Do with it what you will sir! I'm more than happy to maintain it!

    Sent from my Droid using Tapatalk
    Ran into a little snag? Have a question? Think your phone is only good to hold down rogue papers in a wind storm now? Visit the Rescue Squad!
  9. Premium Member
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    #9
    Moved thread to General Discussion as a sticky. Hopefully this will reduce the amount of 2.1 new thread questions.
    Sometimes , It is what it is !
  10. Droid Ninja
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    #10
    Didn't want to do a factory reset. I just decided not to care about google earth. But I did kinda care so I searched for it in the market and it now appears whereas in the last couple days it couldn't be found.
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