I'd most definitely call Verizon and have them do a ticket before trading in the phone. More then likely it is a problem with the tower. It will probably take about 4 days but the problem will be fixed. I had the same problem and it wasn't my phone.
You said you get a good signal away from your home, correct? Then it's not the phone. Have Verizon take a look for you.
And yes, try escalating your complaints. It might help if you report that there is a problem with the tower, not with your phone. Did some consulting with cellphone firms a few years back and though I'm no expert I do know that problems can exist with towers that the carrier doesn't detect independently or without a visit to the tower. (At least that was the case five years ago.) I helped design an application for a carrier that captured complaints and related them to cell towers to determine a pattern of complaints around a particular tower for that very reason.
I would think the technology has improved over the last five years but I wouldn't be surprised if VZW still can't independently test individual towers.
What really gets me is that they acknowledged the problem, and after inquiring about what was being done about it, they said "At this time, there are no plans to work on this tower." So, either that means there will be maintenance on it one day, or I may be SOL.
Either way, I have a tough decision now. I love the Droid for everything it is, minus my poor call quality from home. Unfortunately, that could be the one and only dealbreaker unless I get some better answers.
What are your thoughts? Is there any hope for me?
Last edited by hookbill; 03-23-2010 at 05:23 AM.