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Thread: Question regarding a phone replacement

  1. Junior Droid
    Jaredb's Avatar
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    #1

    Question Question regarding a phone replacement

    Ok so lately my Droid 4 has been a hassle to charge. The charging port is obviously messed up, for a couple months I've had to set my phone on the edge of a table or something & the weight of the cord put it in the perfect position to charge. If it was moved it would stop charging until the "sweet spot" was found. I've googled it & other people seem to have the same problem. Anyways as of today my phone wont charge at all. I messed around with it for a pretty good while & there's just no way it's charging. I plan on taking it to a Verizon store, but am unsure if it's still under warranty. I believe it is, but I'm afraid they might try to get away with not replacing it because they can't turn the phone on & because there's a small piece of plastic missing in the top corner of my phone where i dropped it MONTHS ago. They might try to say it was physical damage causing the charging port to go bad. I would just rather not pay the $50-100 for an insurance claim. So I guess my question is do you guys think they'll just replace it if it's under warranty or try to screw me over? Thanks.
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  3. Administrator
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    #2
    I've had pretty good success in getting replacements in the past. If your phone is still under warranty, I am pretty confident that they'll replace it for you.


  4. Droid Ninja
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    Call them instead of going into the store.

    Sent from my SCH-I605 using Xparent BlueTapatalk 2
  5. Administrator
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    #4
    Quote Originally Posted by drew96dawg View Post
    Call them instead of going into the store.

    Sent from my SCH-I605 using Xparent BlueTapatalk 2
    I agree with this. Might be better.


  6. Junior Droid
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    could I just call a verizon store? I don't want to be on hold for 2 hours.
  7. Administrator
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    #6
    Quote Originally Posted by Jaredb View Post
    could I just call a verizon store? I don't want to be on hold for 2 hours.
    You'll have to talk to a rep. 611.


  8. Junior Droid
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    thanks everybody
  9. Administrator
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    #8
    Quote Originally Posted by Jaredb View Post
    thanks everybody
    Let us know how it goes for ya.


  10. Junior Droid
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    #9
    Quote Originally Posted by wicked View Post
    Let us know how it goes for ya.
    I'm out of warranty. Eligible for an upgrade but I don't want to lose my unlimited & don't wanna pay $100 for an insurance claim. So I'm screwed either way.
  11. Administrator
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    #10
    Quote Originally Posted by Jaredb View Post
    I'm out of warranty. Eligible for an upgrade but I don't want to lose my unlimited & don't wanna pay $100 for an insurance claim. So I'm screwed either way.
    Yikes. Sorry to hear.


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