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Thread: HTC DNA Repairs

  1. Droid Newbie
    julesrules9969's Avatar
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    #1

    HTC DNA Repairs

    I recently purchased a Droid DNA and cracked the screen within a week. No insurance of course... Went to verizon today and had to buy another for $700. Now I have 2 droids one with a cracked screen and a new one. I cant find repairs for this phone! I have 14 days to return the new one. What would you guys do in my position?
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  3. Super Moderator
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    #2
    Quote Originally Posted by julesrules9969 View Post
    I recently purchased a Droid DNA and cracked the screen within a week. No insurance of course... Went to verizon today and had to buy another for $700. Now I have 2 droids one with a cracked screen and a new one. I cant find repairs for this phone! I have 14 days to return the new one. What would you guys do in my position?
    Unfortunately unless upon inspection by Verizon or Motorola it can be determined that the screen cracking is as a result of a manufacturer's defect in either materials or workmenship, you have no recourse. A new screen may be available, but the phone is so new I can't be sure without researching. If so, replacing of the screen (or digitizer as it may be), is tedious, time-consuming and potentially places other components at risk, but if done meticulously and with great care it can be done. Most suppliers of replacement screens bundle the screen with the tools necessary to complete the job. You may also be provided with instructions, or you may find helpful "how to" videos on Youtube for your particular model, however watching a couple comparable phone model dis assembly processes will give you the basic know-how.

    I have replaced the screens and digitizers on many phones, as well as a camera on one without any negative effects, and once completed the phone functioned as it did from the factory.

    Good luck!

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  4. Droid Newbie
    lightyear22's Avatar
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    #3
    Quote Originally Posted by julesrules9969 View Post
    I recently purchased a Droid DNA and cracked the screen within a week. No insurance of course... Went to verizon today and had to buy another for $700. Now I have 2 droids one with a cracked screen and a new one. I cant find repairs for this phone! I have 14 days to return the new one. What would you guys do in my position?
    You know you have 30 days to add the insurance to your phone. Then, just continue to use for a week or 2 and make the claim. Take the other back and add insurance if you still can. Mine cracked in week 2 and I called and asked to have insurance added. I am waiting for my otterbox to make the claim and get my new one. I wish I saw this post earlier.

    Good Luck
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    #4
    Quote Originally Posted by lightyear22 View Post

    You know you have 30 days to add the insurance to your phone. Then, just continue to use for a week or 2 and make the claim. Take the other back and add insurance if you still can. Mine cracked in week 2 and I called and asked to have insurance added. I am waiting for my otterbox to make the claim and get my new one. I wish I saw this post earlier.

    Good Luck
    We don't promote insurance fraud here on DF.net.
  6. Droid Newbie
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    Quote Originally Posted by UrbanBounca View Post
    We don't promote insurance fraud here on DF.net.

    Oh, sorry, I didn't realize that. I meant add the insurance to the new one you spent a second $700 on.
  7. Droid Newbie
    julesrules9969's Avatar
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    Quote Originally Posted by lightyear22 View Post
    Oh, sorry, I didn't realize that. I meant add the insurance to the new one you spent a second $700 on.
    Really wish you would have seen this earlier... Well i am on vacation in a foreign country and have left that phone behind. Guess ill have to suck it up .

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