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Thread: Bad experience at verizon.

  1. Beta Team
    INSANENEIVIESIS's Avatar
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    #1

    Bad experience at verizon.

    ok so i go down to my local Verizon store and ask to talk to a tech so what do the do the send me a sales person wow. ok that's not the best part i tell her whats wrong with my droid(my screen was cut off) so she precedes to tell me that its my screen protector. i said its not so she proceeds to remove my 30 DOLLAR ZAGG SCREEN PROTECTOR!!!!!!!!!!!!!! while she did she asked if she could in the middle of removing it WTF. so then the tech comes out telling me nothing is wrong and there pissed cause im giving them attitude well thats what they get for removing my zagg. now i have to wait a week for my zagg did not get a new phone and im within my 30 days and the worst part is there is something wrong because it took it to a Verizon in the mall without a tech and compared to the droid there and its off by an 8th of an inch. i even asked and he said to take it to them and get it replaced.

    let me know if you have had a bad experience at Verizon before
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    #2
    Never, but holy crap, proper punctuation is your friend. You lost me like halfway through because I just can't read that.

    I don't go to Verizon for tech advice, but customer service wise, this is the best cell phone company I have dealt with and I literally have had them all either through work or personal.
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    #3
    Droidforums.net is inhabited by more tech savvy members than all the VZW store technicians put together! If they can't help you here - the store hasn't a prayer! mike
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    #4
    Quote Originally Posted by cuskit View Post
    Droidforums.net is inhabited by more tech savvy members than all the VZW store technicians put together! If they can't help you here - the store hasn't a prayer! mike
    i went in the hopes of getting the phone replaced.
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    #5
    I would always do that over the phone to the best of your ability. Get to level two tech support or something.
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    #6
    You screwed yourself leaving the zagg on.

    You should have taken it off prior to visiting them because:

    1. Now they blame it and your account has likely notes pertaining to it on record now.
    2. Verizon can try and void your warranty. Doesn't mean they will, but I've been told more than once that if they catch it on my phone, they will not honor the warranty.
  7. Beta Team
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    #7
    Quote Originally Posted by adrynalyne View Post
    You screwed yourself leaving the zagg on.

    You should have taken it off prior to visiting them because:

    1. Now they blame it and your account has likely notes pertaining to it on record now.
    2. Verizon can try and void your warranty. Doesn't mean they will, but I've been told more than once that if they catch it on my phone, they will not honor the warranty.
    zagg screen protector voids your warranty
  8. Senior Droid
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    #8
    Quote Originally Posted by INSANENEIVIESIS View Post
    ok so i go down to my local Verizon store and ask to talk to a tech so what do the do the send me a sales person wow. ok that's not the best part i tell her whats wrong with my droid(my screen was cut off) so she precedes to tell me that its my screen protector. i said its not so she proceeds to remove my 30 DOLLAR ZAGG SCREEN PROTECTOR!!!!!!!!!!!!!! while she did she asked if she could in the middle of removing it WTF. so then the tech comes out telling me nothing is wrong and there pissed cause im giving them attitude well thats what they get for removing my zagg. now i have to wait a week for my zagg did not get a new phone and im within my 30 days and the worst part is there is something wrong because it took it to a Verizon in the mall without a tech and compared to the droid there and its off by an 8th of an inch. i even asked and he said to take it to them and get it replaced.

    let me know if you have had a bad experience at Verizon before
    I've had a 50/50 overall customer satisfaction over the phone and at the store.

    Regards,
    Rocky
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    #9
    Depends on who you ask...and a little late to be asking now.

    The point is, you never leave something on the phone that they can blame. Ever.

    Thats common sense 101.
  10. Beta Team
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    #10
    Quote Originally Posted by adrynalyne View Post
    You screwed yourself leaving the zagg on.

    You should have taken it off prior to visiting them because:

    1. Now they blame it and your account has likely notes pertaining to it on record now.
    2. Verizon can try and void your warranty. Doesn't mean they will, but I've been told more than once that if they catch it on my phone, they will not honor the warranty.
    can someone else tell me if this is correct.
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