I have Asurion insurance for my Droid X through verizon and needed to get my phone replaced because they had sent me a damaged one with a bad LCD screen. They give a 15 day return policy and if you don't return the phone they say they have the right to charge up to $200 or something crazy, they even take down your debit card information just in case. My phone was in the envelope ready to go and it turns out the box I put it in got mistaken for some trash and I never got the chance to mail out the damaged phone... now asurion is calling me to remind me to turn it in before they charge me!!!
WHAT CAN I DO? Any suggestions???