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Thread: VZW Rep/General Account Questions only.

  1. Senior Droid
    ionide's Avatar
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    Just pay your bill on or before the due date. Don't bank on any grace period.

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    Question Looking for Options

    First off, thank you to all the reps willing to answer all of these questions. I just found the thread this morning and have read through a significant portion of it. That being said, I also did some searching and while I can't guarantee this hasn't been asked yet, I'm hoping I'm not re-asking a question.

    My account: Family share plan with me as primary and 2 additional lines (a personal line and business line for my fiance).

    On Black Friday this year Sam's Club had the Samsung Fascinate for 98 cents. My fiance's personal line was the only line eligible for a new phone and even though we had been debating between the Droid X and the Fascinate the price of the phone helped with the decision.

    It's been 20 days now and while she likes the phone she's a bit peeved about all the bloatware, stupid BING search, etc. and I can tell she'd rather have the X. Meanwhile, my line is up for renewal on the 17th (2 days) and her business line is up for renewal on the 24th. We really aren't interested in her business line being a smart phone (she hardly uses it) so I'm trying to look at our options.

    Right now VZW is running a BOGO on the Droid X. Her Fascinate is within the 30 days so I'm assuming we could return it to Sam's Club and then go get the X for both of us on the 17th. However, the phone only cost me $0.98 and it seems dumb to return it for a dollar when obviously it's worth more than that. So (sorry for dragging this out) my questions are...

    Although I bought it from Sam's Club, could I return it to a VZW store and have them apply the current cost (I think $199) toward the Droid X purchase? (I think this is a long shot)

    If we did do the return within 30 days is there any repercussions from purchasing from Sam's Club? Will we need to return the Fascinate first, transfer the line back to her old phone, and then go to VZW or is there an easier way (I think she already gave her old phone to her brother).

    Any other options you can think of that I should consider?

    Thank you in advance for your thoughts and comments,
    Jross04
  3. Senior Droid
    ionide's Avatar
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    I'm sorry, but you will have to return the fascinate to sams club and activate your old mobile phone on the line again, then go to a direct Verizon store to do what you are planning.
    Maybe see if sams has a bogo deal.

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  4. Master Droid
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    Quote Originally Posted by jross04 View Post
    First off, thank you to all the reps willing to answer all of these questions. I just found the thread this morning and have read through a significant portion of it. That being said, I also did some searching and while I can't guarantee this hasn't been asked yet, I'm hoping I'm not re-asking a question.

    My account: Family share plan with me as primary and 2 additional lines (a personal line and business line for my fiance).

    On Black Friday this year Sam's Club had the Samsung Fascinate for 98 cents. My fiance's personal line was the only line eligible for a new phone and even though we had been debating between the Droid X and the Fascinate the price of the phone helped with the decision.

    It's been 20 days now and while she likes the phone she's a bit peeved about all the bloatware, stupid BING search, etc. and I can tell she'd rather have the X. Meanwhile, my line is up for renewal on the 17th (2 days) and her business line is up for renewal on the 24th. We really aren't interested in her business line being a smart phone (she hardly uses it) so I'm trying to look at our options.

    Right now VZW is running a BOGO on the Droid X. Her Fascinate is within the 30 days so I'm assuming we could return it to Sam's Club and then go get the X for both of us on the 17th. However, the phone only cost me $0.98 and it seems dumb to return it for a dollar when obviously it's worth more than that. So (sorry for dragging this out) my questions are...

    Although I bought it from Sam's Club, could I return it to a VZW store and have them apply the current cost (I think $199) toward the Droid X purchase? (I think this is a long shot)

    If we did do the return within 30 days is there any repercussions from purchasing from Sam's Club? Will we need to return the Fascinate first, transfer the line back to her old phone, and then go to VZW or is there an easier way (I think she already gave her old phone to her brother).

    Any other options you can think of that I should consider?

    Thank you in advance for your thoughts and comments,
    Jross04
    You would have to return the phone to sams club, have them reset your upgare and activate your old phone then go to a Verizon store to do a BOGO.
  5. Droid Newbie
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    Quote Originally Posted by ionide View Post
    I'm sorry, but you will have to return the fascinate to sams club and activate your old mobile phone on the line again, then go to a direct Verizon store to do what you are planning.
    Maybe see if sams has a bogo deal.

    Sent from my Droid using Tapatalk

    Good idea on checking Sam's Club, they actually show the Droid X online for $70 (not sure if that's the price in-store though). May have to see how difficult it would be to exchange her phone for the X and then buy me one when I'm up for renewal on Friday.

    Thanks for the feedback!
  6. Master Droid
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    I too would like to first think the Verizon reps here for taking their time to answer questions. I've been following this thread since the beginning, and I think it's great to see you guys here helping customers outside of your normal work hours. That's really unique, and characteristic of not only great employees but great people in general.

    Now, as for my question...

    My mother and I are looking to get my brother a smart phone for Christmas. He currently has some POS feature phone, and I feel terrible for him whenever I see him with it. While he was considering a smart phone previously, my dad went and used the available upgrade on his line to replace my youngest brother's 5th (!!!) broken phone in a span of two years. Yeah. He did this without consulting anyone else, but needless to say, my mother and I weren't too thrilled to hear that the upgrade was essentially wasted on yet another worthless texting phone instead of a big smartphone monster.

    The next upgrade for anyone on our family plan comes up January 8th, 2011. This is on my line. While I was planning on using that for the HTC Merge if/when it ever is released, I can wait for the next upgrade (August).

    What we want to do is use the upgrade approaching for my line to get my brother a Droid Incredible. However, we want to purchase it at Best Buy by Saturday, as they have a promotion until then where the Droid Incredible is free on contract. Compare this to Verizon's B1G1 offer, and it's clear to see why we'd prefer to do it at Best Buy.

    The problem now is that the upgrade isn't up yet, and we want to get this by Saturday. I went to Best Buy earlier, and the gentleman there told me that I'd just have to get early-upgrade authorization on the account by Verizon. He told me I could just call Verizon and tell them I wanted to upgrade early, but not tell them that I wanted to purchase it at Best Buy, and then (presumably) I'd tell them I'd prefer to purchase the phone in-store and not over the phone, so then they'd add a note on the account.

    I went to an actual Verizon store later this evening and told my story to the gentleman there and asked if there was a way to authorize the account for early upgrade. I did mention we wanted to get the phone at Best Buy. He told me that they didn't do that, and that while it was possible corporate would authorize an early upgrade over the phone, it was highly unlikely.


    Truth is, if we can't take advantage of this deal at Best Buy by this weekend, we probably won't get him a smart phone right now. It would be pretty foolish of Verizon to demand that we purchase the phone from an actual Verizon store in order to take advantage of the early upgrade. After all, this is a new 2-year contract and $360 in data fees yearly that we're talking about here.

    So, my question is: Will corporate authorize an early upgrade on my line if I call them? Should I say anything about wanting to purchase elsewhere? Should I not say anything? What would the best course of action for us be in trying to obtain early upgrade authorization?

    I mean, ffs, it'll be 2/3 weeks early. Not like we're trying to upgrade 4 months before the end of the contract or anything. Why not just budge in the spirit of Christmas and more data revenue?
  7. Master Droid
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    Quote Originally Posted by sc4fpse View Post
    I too would like to first think the Verizon reps here for taking their time to answer questions. I've been following this thread since the beginning, and I think it's great to see you guys here helping customers outside of your normal work hours. That's really unique, and characteristic of not only great employees but great people in general.

    Now, as for my question...

    My mother and I are looking to get my brother a smart phone for Christmas. He currently has some POS feature phone, and I feel terrible for him whenever I see him with it. While he was considering a smart phone previously, my dad went and used the available upgrade on his line to replace my youngest brother's 5th (!!!) broken phone in a span of two years. Yeah. He did this without consulting anyone else, but needless to say, my mother and I weren't too thrilled to hear that the upgrade was essentially wasted on yet another worthless texting phone instead of a big smartphone monster.

    The next upgrade for anyone on our family plan comes up January 8th, 2011. This is on my line. While I was planning on using that for the HTC Merge if/when it ever is released, I can wait for the next upgrade (August).

    What we want to do is use the upgrade approaching for my line to get my brother a Droid Incredible. However, we want to purchase it at Best Buy by Saturday, as they have a promotion until then where the Droid Incredible is free on contract. Compare this to Verizon's B1G1 offer, and it's clear to see why we'd prefer to do it at Best Buy.

    The problem now is that the upgrade isn't up yet, and we want to get this by Saturday. I went to Best Buy earlier, and the gentleman there told me that I'd just have to get early-upgrade authorization on the account by Verizon. He told me I could just call Verizon and tell them I wanted to upgrade early, but not tell them that I wanted to purchase it at Best Buy, and then (presumably) I'd tell them I'd prefer to purchase the phone in-store and not over the phone, so then they'd add a note on the account.

    I went to an actual Verizon store later this evening and told my story to the gentleman there and asked if there was a way to authorize the account for early upgrade. I did mention we wanted to get the phone at Best Buy. He told me that they didn't do that, and that while it was possible corporate would authorize an early upgrade over the phone, it was highly unlikely.


    Truth is, if we can't take advantage of this deal at Best Buy by this weekend, we probably won't get him a smart phone right now. It would be pretty foolish of Verizon to demand that we purchase the phone from an actual Verizon store in order to take advantage of the early upgrade. After all, this is a new 2-year contract and $360 in data fees yearly that we're talking about here.

    So, my question is: Will corporate authorize an early upgrade on my line if I call them? Should I say anything about wanting to purchase elsewhere? Should I not say anything? What would the best course of action for us be in trying to obtain early upgrade authorization?

    I mean, ffs, it'll be 2/3 weeks early. Not like we're trying to upgrade 4 months before the end of the contract or anything. Why not just budge in the spirit of Christmas and more data revenue?
    The chances of them even doing an early upgrade for even a purchase in store is unlikey since you sign a 2 year contract and the upgrde kicks in at the 20th month mark. If its an annual upgrade they wont budge a day.

    I know we can push it up to 7 days before the date that it is up for upgrade if its a standard upgrade (not annual) which would be Jan 1st if of course yours inst an annual but only if you purchase at the store that pushed the upgrade, not best buy.

    Also the reps get paid commission at Verizon stores and over the phone, I dont know any that will push an upgrade so that you can buy it somewhere else and they wont see a dime.

    You can give it a shot but its highly unlikely that it will work.
  8. Droid Ninja
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    i have a general account question:

    why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

    either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.
    GS4
  9. Master Droid
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    Unhappy

    Quote Originally Posted by zero7404 View Post
    i have a general account question:

    why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

    either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.
    l
    Honestly I dont know but every one I heard that ever tried to use that option either never got a respond or got one of those automated responses that said some one would call but no one ever did.
  10. Droid Ninja
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    Quote Originally Posted by joker402 View Post
    Quote Originally Posted by zero7404 View Post
    i have a general account question:

    why has the option to contact verizon wireless directly via email disappeared ? there are a TON of support options and links to choose from when i log in, however i can no longer find the page that includes the field i can type my problem into and send it off to support.

    either it was shuffled around to an inconspicuous location, or it is gone. i don't like that -- if vzw intent is to make it more difficult to try and contact support via email with an issue.
    l
    Honestly I dont know but every one I heard that ever tried to use that option either never got a respond or got one of those automated responses that said some one would call but no one ever did.
    i used it and the result usually was an automated email acknowledgment followed by a phone call from verizon to address ...
    it's hard not to assume this is another one of those acts where a company is taking away help/support in lieu of automated help that is non-specific to a situation, as well as help support forums.

    when i'm tied to a service via umbilical cord in which i pay real $$ for, i expect real help from the company itself. a call in is not the same as an email, because i prefer documented rather than verbal.
    GS4

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