VZW Rep/General Account Questions only.

[stam101]

Any help please. Just got off the phone with VZ CSR. I explained that my phone died on me and that I would like to get my NE2 upgrade moved up to the 15th since i had to revert back to an older phone. and they said they couldn't do it. Now I know it can be done. MY third line had a phone issue and said they could use my NE2 to upgrade that line. The CSR was very nice and helpful as for as much as she could do and as such I didn't press harder. So what can I do?

Thanks for all CSR's hard work. I know it can be a real pain some days...

[joker402]

When is your ne2 date? If you have an annual open so they won't just let u move the upgrade with the discount up if your already up for the annual.

[stam101]

My NE2 date is Aug. 11th. So it's less than 30 days out.

Thanks for the quick response.

[Lorelai]

My account is due for the new every two upgrade soon and I am looking to combine what were two separate plans (one individual unlimited and one family) into one family plan. Both the individual plan phone and the main phone on the family plan are eligible for the new every two discount (is that in addition to the two year contract discount?). When I combine the phones onto the same plan, will the individual plan phone lose it's discount? Also, the site mentions my discount would be $50 or $100 depending on the phone and plan...If we are moving from BlackBerrys and Palms to Droids, would that qualify for the $100 ($200 for both phones) off?

Also, the unlimited plan phone has been using ActiveSync and Windows Mobile to sync with work emails. Can we do that on the Droid with the $30 data plan or do we need the $45 data plan?

Thank you so much for your help!

[ellenr]

My husband and I are grandfathered into an ancient 400 min. family share plan with primary @ $39.99 and never use our minutes. We exercised our ne2 Sept 4, 2009 for inexpensive samsung phones. Now, I really want a Droidx without waiting until May 2011 (the 20 month date). Is there a way? If I upgrade my plan to one that costs at least 59.99, will they let me upgrade to droidx in 3 months? Any other ideas? Thanks.

[yellar]

I have 3 lines and 1 upgrade avaliable. Can I use it for a droid x and activate it and then switch that line back to a dumb phone so I dont pay the 29 monthly plan and use the X on my main line?

[bje1982]

I have 3 lines and 1 upgrade avaliable. Can I use it for a droid x and activate it and then switch that line back to a dumb phone so I dont pay the 29 monthly plan and use the X on my main line?

You can use the upgrade and switch the phone onto your line but youll still have to pay for the data plan on the line with the x..

[yellar]

I have 3 lines and 1 upgrade avaliable. Can I use it for a droid x and activate it and then switch that line back to a dumb phone so I dont pay the 29 monthly plan and use the X on my main line?

You can use the upgrade and switch the phone onto your line but youll still have to pay for the data plan on the line with the x..

Nice. I got a Moto Droid about 2 months ago so I already pay for data, I just didnt want to pay for it on a 3rd line I dont use very often. Thanks for the quick reply.....made my day!

[bje1982]

My account is due for the new every two upgrade soon and I am looking to combine what were two separate plans (one individual unlimited and one family) into one family plan. Both the individual plan phone and the main phone on the family plan are eligible for the new every two discount (is that in addition to the two year contract discount?). When I combine the phones onto the same plan, will the individual plan phone lose it's discount? Also, the site mentions my discount would be $50 or $100 depending on the phone and plan...If we are moving from BlackBerrys and Palms to Droids, would that qualify for the $100 ($200 for both phones) off?

Also, the unlimited plan phone has been using ActiveSync and Windows Mobile to sync with work emails. Can we do that on the Droid with the $30 data plan or do we need the $45 data plan?

Thank you so much for your help!

If you switch the individual line to the family plan you will lose your ne2 credit. If you upgrade first then switch them later you could use the discount. It sounds like you have 2 $100 credits, do the upgrades then go home and call the assumption of liability dept at 1-888-832-4540 to make the switch.

Note: If all the lines are not in your name the account holder of the line you want to move has to first contact Verizon and release the line to the person who is taking it then you have 30 days to call and get it switched.

Hope that helps.

[bje1982]

I have 3 lines and 1 upgrade avaliable. Can I use it for a droid x and activate it and then switch that line back to a dumb phone so I dont pay the 29 monthly plan and use the X on my main line?

You can use the upgrade and switch the phone onto your line but youll still have to pay for the data plan on the line with the x..

Nice. I got a Moto Droid about 2 months ago so I already pay for data, I just didnt want to pay for it on a 3rd line I dont use very often. Thanks for the quick reply.....made my day!

No problem. You do not sign a contract for the data plan and can always switch to a normal phone that doesnt require data and cancell the data plan. But the Droids require it so no matter which line you switch it to it will require the $29.99 data plan.