VZW Rep/General Account Questions only.

[azle]

Quick question, History with Verizone MiFi for a year or more have an Verizone acct. we just got three Maxx phones, we moved our cells from AT&T. I have tried to access the NFL and My Verizon on our phones with no luck. It says username and password incorrect also tells us it does not recognize our phones, any advise is greatly appreciated.
Thank you
Azle

[jimmyco2008]

This isn't the right place for that question, but unless there's an update available for those apps, you're SOL, Verizon apps are nutorious for not working...

[TisMyDroid]

Quick question, History with Verizone MiFi for a year or more have an Verizone acct. we just got three Maxx phones, we moved our cells from AT&T. I have tried to access the NFL and My Verizon on our phones with no luck. It says username and password incorrect also tells us it does not recognize our phones, any advise is greatly appreciated.
Thank you
Azle

The problem may only be that it does not recognize your phones. Both NFL and my Verizon should work. You may try to call verizon. They might be able to trouble shoot the problem for you, especially the recognizing phone part.

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[gsxr06]

Question.

What is considered "physical damage" on a Verizon phone. My HTC Thunderbolt power button recently stopped working. A customer service rep at a Verizon Store said that physical damage is any water, liquid, or cracked screen and any other scratches that were 5mm or less. I have also read online the same as long as it is not water damage and as long as the ESN number is visible. Since the power button stopped working I have had to press hard with anything I could find in order to get the phone to turn on which has caused indents on the power button. The power button is approximately 5mm in length but the 'indents' on the power button are less that size. Verizon has said that they will replace the phone for free as long as there is no physical damange. Will these indents cause the phone to be considered having 'physical damange?' I also have insurance but I do not want to pay the deductble.

I do not want to call this a claim and send my phone in, only to find out my claim was denied because of the 'physical damage' and have to pay retail price for the phone. Any input would be greatly appreciated.

[TisMyDroid]

That the power button stopped working would be under the manufacturer's warranty and should be replace by verizon. I would take it into a verizon store, explain that the power button has not been working properly causing you to now have to use a hard object to get it to turn on. They really should replace it with no questions.

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[gsxr06]

That the power button stopped working would be under the manufacturer's warranty and should be replace by verizon. I would take it into a verizon store, explain that the power button has not been working properly causing you to now have to use a hard object to get it to turn on. They really should replace it with no questions.

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I took it into a Verizon store and they wrote out a ticket but started saying stuff about they may reject it because of what Verizon defines as 'physical damage.' I also called Customer Service because the Rep at the store said if I called I could get a better understanding if they would reject it or not. But same deal because they said it was a 50/50 chance. But the first thing the lady asked me was if the screen was cracked and its not. I wish they would give me a guarantee that I wouldnt have to pay anything or if i could send the phone back once they sent it if they rejected my phone because of the 'physical damage'. Wish they would be a little more clear on whats physical damage.

[TisMyDroid]

I think once they get it to the "return warehouse," they check it for water damage and obvious physical damage and then it is forgotten... but I'm just guessing here.

If it were me, I would let them know that it should be obvious the phone has not incurred any physical damage by the condition of the rest of the phone and it would be quite impossible to cause damage to one tiny piece of the phone with no damage to the rest of the phone unless you were forced to use undue pressure because there was a hardware failure.

I do think that they always say "the no guarantee" part to protect themselves if there is obviously a cracked screen or water damage. They can't know those things for sure until they actually get the phone. I have had to send phones back and never had a problem. One time it took them months to find the phone I returned and they went through hoops to locate it but finally did. Now, I always get receipt proof that it was sent back in case it happens again.

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[lirpa704]

I've had problems with my droid razor recently dropping calls, not receiving texts, freezing up, etc... Verizon's response is it's the phone and not their network. When it clearly says "connection signal not available", I cant connect data frequently, lose signal constantly... Verizon should take more ownership of problems going on but instead they blame the motorola droid for being a bad phone. Why is it continued to be one of their most top phones for sale in stores then?!?! Frustrating!

[gsxr06]

I think once they get it to the "return warehouse," they check it for water damage and obvious physical damage and then it is forgotten... but I'm just guessing here.

If it were me, I would let them know that it should be obvious the phone has not incurred any physical damage by the condition of the rest of the phone and it would be quite impossible to cause damage to one tiny piece of the phone with no damage to the rest of the phone unless you were forced to use undue pressure because there was a hardware failure.

I do think that they always say "the no guarantee" part to protect themselves if there is obviously a cracked screen or water damage. They can't know those things for sure until they actually get the phone. I have had to send phones back and never had a problem. One time it took them months to find the phone I returned and they went through hoops to locate it but finally did. Now, I always get receipt proof that it was sent back in case it happens again.

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The phone also has to be on the charger 24/7 and without a screen timeout because once the phone dies or screen timesout the power button must be used to turn it back on. And since that is the cause for my claim I think I have a valid arguement. What do you think?

[TisMyDroid]

I think you should have no problems unless there was obvious water damage or cracked screen or casing.

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