VZW Rep/General Account Questions only.

[ionide]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

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So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

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[gsu_golfer]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

Unfortunately for them, that's part of the deal with honoring the manufacturer's warranty. I bought mine through Amazon, and had a warranty replacement processed through Verizon with zero trouble.

[ionide]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

Unfortunately for them, that's part of the deal with honoring the manufacturer's warranty. I bought mine through Amazon, and had a warranty replacement processed through Verizon with zero trouble.

Right, that's exactly what I said.

[gsu_golfer]

That was more in response to Myree than you. Such is the problem with nested quotes.

[ionide]

That was more in response to Myree than you. Such is the problem with nested quotes.

Haha, I see

[vzdroid13]

Do you know if there if you are able to renew you contract before the 20 month point, and if so, WHEN!! I know they took away where you could get an upgrade and would have to sign a new contract. But what would happen if you walked into a store a year into contract and said that you wanted to renew? I also wanted to know what would be considered a government account or a major account
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[dorlisa]

I have a question, I have had a family plan with three lines with Verizon for past 8 or so years, might be alittle longer. I am the third line (but handle the account) and the only one with a smartphone Droid1. I am up for upgrade in December. BUT... I want the Droid X now... How can I go about doing this? I thought about adding a fourth line and getting the Droid X on it, if I do.. can I switch the X to my number and reactivate an older flip phone to the new number and not have to pay the data plan? I don't want to pay two data plans when only one will be used.

[Suuperflie]

Can you purchase the 4g data plan even if you don't have a 4g phone? Or even a smartphone yet?

[gsu_golfer]

I have a question, I have had a family plan with three lines with Verizon for past 8 or so years, might be alittle longer. I am the third line (but handle the account) and the only one with a smartphone Droid1. I am up for upgrade in December. BUT... I want the Droid X now... How can I go about doing this? I thought about adding a fourth line and getting the Droid X on it, if I do.. can I switch the X to my number and reactivate an older flip phone to the new number and not have to pay the data plan? I don't want to pay two data plans when only one will be used.

You could, but you'd have to pay the $10/mo for the duration of the contract. It'd be easier to get the phone on the new number and deactivate your old number in December. That would save you some money.

No you wont have to pay two data plans.

[MissSpiffy]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

As long as it is an authorized 3rd party agent. This could confuse people who buy their phone on Ebay or from an Amazon Agent. AmazonWireless has valid warranty, but Joe Schmo selling his old droid on Amazon does not. Some Connect/Premium retailer stores sell phones that don't come up with warranty in the system, so sometimes it depends if you are buying a reconditioned phone from them that they bought of some dealer and gave a new ESN to...I mean you just gotta be careful because the truth is sometimes it's not always easy to tell.

If you buy a phone from your friend and activate on your account, the warranty is removed because it is now "Customer provided equipment" (CPE), and Verizon will only honor warranty when proof of purchase is attached to it. This means it was bought on that account via a retailer that is authorized to sell Verizon services.

Lastly, programs like Total Equipment Coverage (TEC, 6.99/month) and Extended Warranty (1.99/month), tend to stay on an account when you throw a CPE on there, thus making the system allow a warranty replacement when you come back 3 months later with a problem. However, some reps who recognize a CPE when they see it, might not process the transaction, because technically CPE equipment can't have these services added to it unless there is a promotion.....

Which reminds me! Right now through mid-May Verizon will add on TEC to any phone you bring in, but they do inspect it first.