I remember a forum post while back about someone dropping it getting out of his car, fell maybe 2 feet, and the screen cracked completely. So it's definitely possible.
Just because it uses gorilla glass doesn't mean it won't break. There are many design flaws with the phone. If you protect a tank with extremely thick plating but leave a tiny opening somewhere on its side, then it's still vulnerable to gunfire. Just an analogy.
Still costed him 50 bucks but it's quite the deal to get a new replacement phone without the insurance.
My best guess is that what you hear from verizon has to do with who you talk to. Seems like the sell reps can do as much or as little as they want to, to some extent.
Usually the $50 is if u have insurance or are VIP. What it takes to be VIP idk. All I know is I am. However I have seen friends that go to verizon wihout insurance and get replacement. Technically the rep just claims as manufacture defect even if screen broke and since it is still under manufacture warranty they can swap it. But as said in other post it really depends on rep. Some are jerks some are nice. Doesn't hurt to at least try. Worst case they say no. Heck I have been told no. We went back next day with dif rep and then been told ok. Or even just went to another verizon store. Just make sure store u are going to is not just authorized verizon dealer. Make sure it is a corporate store. Good luck. When/if you get new phone insurance is always worth it. You have a 2 year contract. Anything can happen. Espacially with smart phones.
Secondly, we actually charge $20 less than that price at the moment. Our Motorola Droid repair is $120 plus return shipping. We have all the parts in stock so the repair is usually finished and mailed back out within 24 hours of receiving the phone.
The prices are usually dropping for parts so in another month that price will probably be even less.
A quick FYI to people wanting to do this repair yourself. The parts are available on Ebay for about $40 and you can see a video of the take-apart process here:
Be warned: I've fixed a lot of different phones and the original Droid is one of the most difficult. It's very time consuming (plan on at least 90 minutes if you've never done it beofre) and one thing that video doesn't show is a very fragile ribbon cable underneath the screen. It's extremely easy to tear and if you do, the whole phone is pretty much garbage.
Jet City Devices. Offering cell phone repair services. Droid, Cliq, MyTouch Slide, iPhone, and more.
I've seen repair manuals for the screen on iFixit: The free repair manual
Not sure if they actually sell the screens or not. Looks like a fairly lengthy process to take it all apart but if you can do it, you save the Droid I guess.
more direct link to the photos and repair manual.
Last edited by ruinah; 09-07-2010 at 12:30 PM.