This is an annoying problem. For me its more than occaisionally its all the time. I have tried everything I see on the Forum to try to solve it. I went back to the verizon store just to ask the "Technical Department" how common this problem is. Their reply, "your'e not the only one with this complaint. A new phone won't make any difference" I don't want a new phone. I just want this one to work. The thing is, I may not be the only one with the muffled voice on the other end complaint but if it were a common issue there would be a revolt and everyone would be turning in their Droids. I like everything else about the phone. I just don't want to have to keep cocking the phone from ear to mouth or screaming to have a conversation. I never had to do that with any other cell phone. Any more suggestions?