After 22 months of regular use I cracked the screen on my Droid. I ponied up the $50 "processing fee" for my protect cell insurance replacement. The new Droid arrived promptly. After all the activation and setting it up I found that it locks up. Locks up after every call! Grrrr. The only way to get it back was a battery pull. Protect cell was good to send another replacement. This one has a pushed in power switch that does not work. Another replacement heading my way, this time a Droid 2. We'll see what is wrong with this one. Although Protect cell has been good to send out the phones, it is unfortunate that they have been sending the units they have. They must have gotten a real "deal" on them.
There is a reason why these ended in the refurbished pile. They were someone else's junk. That is what I have been getting sent.