I don't know about everyone else on here at Droidforums but I in particular have "ALWAYS" had bad customer service wether it's the rep talking over me, talking in a rude and offensive tone, refusing my right to speak to a supervisor or just hanging up on me. So what I want to know is what are your customer service experiences???
this is what someone said on the verizon support community about their CS
" John Stratton, executive vice president and chief operating officer for Verizon Wireless, said in response to a J.D. Power and Associatesí ranking, "Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S." I disagree with this statement. My dealings with customer service has been anything but outstanding! Most of the times I have called in, the staff has been condescending and unhelpful. I am glad to find I am not the only one who is having trouble with the Droid 2 and with customer service. I am a RN in a very busy cardiac catherization lab and the hospital uses our phones for the Emergency Notification System (If someone has a heart attack, I have 25 minutes to be back at the hospital & ready for a possible unstable patient, an ambulance can activate us from a person's house) Last year,I bought a new Droid 2. It broke in Oct after less than 6 months. I battled Executive Customer service & got a NEW one, not a refurb. I then talked my S.O.in to leaveing AT&T & join Verizon. He got a Droid2 also. His broke a few months later, he got a refurb, & it broke within 6 weeks. He just received his 3rd phone in 6 months. My new phone is currently shutting down w/o notice, the keyboard doesn't text correctly, I can't email or set ringtones. I have gone through tech support, hard resets,had the tech @ the store attempt to fix it. I have been speaking to customer service for 3 weeks trying to get a new phone because I don't trust the refub phones. I have repeatedly asked for a supervisor,emailed and asked for a supervisor, & it has taken 3 weeks to speak to one. I offered to pay for a new phone & extend my contract but no one will work with me. this event is causing me so much anxiety I am willing to cancel both contracts at a VERY steep price just to go back to AT&T.
All I needed was a new phone I can trust while I am on call & dealing with people's lives. My call starts in the AM for the next 48 hrs and I don't have a functioning phone that i trust. I was sent a refurb but I am now out of time & can't set it up before my call starts. How can Verizon say they have great customer service when they are rude to their customers and won't let people speak to supervisors? AND when a customer is willing to compromise, no one is willing to work with you. If I treated my patients in this manner, I would be called on the carpet!"
Worst customer service ever! - Verizon Wireless Community
that is one comment out of many stating the bad customer experiences many have had.