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Thread: Wirefly has some BS policies

  1. Junior Droid
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    #1

    Wirefly has some BS policies

    So after much anticipation and waiting the Motorola Bionic finally comes available on September 8th. I waited a few days to make sure it was as good as I had hoped before I started my search for the best deal. I ended up ordering the phone from Wirefly.com for $185.73 delivered. Sounds like a great deal, and it is, unless you want to use an upgrade from one of your family plan lines that is not the line you want to use the phone on.

    I have 2 lines on my family plan, mine (primary line), and my wifes (secondary line). Her line is eligible but as she is much less interested in latest technology she said I could use her upgrade to order a nice new Bionic. I ordered the phone and waited 6 days for it to arrive. I was actually home all day due to a Mountain Biking injury so I was waitiing for FedEx all day. I found my phone on my front step around 5:00pm and was excited to say the least to get it opened up, charged and activated.

    Now comes the BS. In the package is a yellow paper that is the first I have heard of this BS policy where if you purchase a phone from WIREFLY.COM that is must remain on the upgrade line for 181 days. WTF???? Are you kidding me?? After over an hour on the phone with WIREFLY.COM I end up with an RA# for my anxiously awaited Bionic to go back to them as they will not budge on their inexplicable policy.

    All in all, I guess it would have been a great deal save the ridiculous policy regarding that teh phone remain on the upgrade lines number for 181 days. However I did confirm that at Verizon this would have no bearing on eligibility.
    What a krappy day, I'm in excruciating pain and now can't even try to forget the physical pain by playing with the hottest phone on VZW's network.
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  3. Master Droid
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    #2
    Excuse the potentially ignorant question, but how would they know? And what will they do if you don't go with their silly rule?

    Sent from my DROIDX using DroidForums
  4. Junior Droid
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    #3
    Quote Originally Posted by 9wire View Post
    Excuse the potentially ignorant question, but how would they know? And what will they do if you don't go with their silly rule?

    Sent from my DROIDX using DroidForums

    In their documents it states that if notified by Verizon....
    Point is maybe they don't find out but if they do it states that they will charge me $200.00 back to my credit card.
    Fact is, I found out the Radio Shack has it for $199 and they will do the line swap after the upgrade so I will FedEx the Bionic back to wirefly and they can kiss my a**.
    Especially where there is nothing on the VZW side that requires that the phone remain on any particular line within an account. VZW only cares about the contract being broken or not.
  5. Master Droid
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    I agree, BS policy, send it back. If there was some logical reason, how come the carriers don't care?

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  6. Senior Droid
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    #5
    Seems pretty illogical. Why would wirefly care if the carrier doesn't? They just lost out on $185 profit.
  7. Junior Droid
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    #6
    Quote Originally Posted by DRILLINDK View Post
    Seems pretty illogical. Why would wirefly care if the carrier doesn't? They just lost out on $185 profit.
    Especially where Radio Shack even offered to do the number swap after the upgrade. Oh well it's off to FedEx in the morning then To Radio Shack. Once the jerk offs at wirefly.com reverse my upgrade.
  8. Junior Droid
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    #7

    wirefly return policy

    Wirefly also has some stupid refund policies. Ordered a Incredible 2 from them on launch day for 38 bucks ... promotion they were running that day. Spent an hour on the phone with the sales guy and everything was cool. Next day they email me saying that i need to call them to confirm the order. So i call and they say they made a mistake and i need to pay another 100 bucks if i want the phone. i tell them to go screw and put my money back on my card. This is where they lost my business for the future. Waited a week no money, called customer service they say i need to chat online with someone else. wasted an hour with that dude and he asks for my banks fax number. Who has that info? I try the banks 800 number while chatting with Wirefly rep. Bank rep is like "WTF" and i'm like "yeah WTF". So i had to go to the bank the next day anyway so I talk to them and describe what i'm trying to accomplish. He gives me his card with a fax number on it. I give to wirefly chat line and they say money will be returned.
    Well its been like 3 months and nothing. Lesson learned cost me 38 bucks.
  9. Junior Droid
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    #8
    Quote Originally Posted by gixxer1kdaddy View Post
    Wirefly also has some stupid refund policies. Ordered a Incredible 2 from them on launch day for 38 bucks ... promotion they were running that day. Spent an hour on the phone with the sales guy and everything was cool. Next day they email me saying that i need to call them to confirm the order. So i call and they say they made a mistake and i need to pay another 100 bucks if i want the phone. i tell them to go screw and put my money back on my card. This is where they lost my business for the future. Waited a week no money, called customer service they say i need to chat online with someone else. wasted an hour with that dude and he asks for my banks fax number. Who has that info? I try the banks 800 number while chatting with Wirefly rep. Bank rep is like "WTF" and i'm like "yeah WTF". So i had to go to the bank the next day anyway so I talk to them and describe what i'm trying to accomplish. He gives me his card with a fax number on it. I give to wirefly chat line and they say money will be returned.
    Well its been like 3 months and nothing. Lesson learned cost me 38 bucks.
    Well count me as number 2. Terrible customer service as I went up the ladder through 3 reps that barely spoke english to a manager that says she spoke to the department that writes the policies for them. To be left feeling disappointed and without the phone that I have been waiting for since I saw it at CES last January.
  10. Droid Ninja
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    #9
    I'm all for saving money. I check for the best deals and always double check return policies and fine print. But at a certain point, saving a few bucks is not worth the hassle. With a little bit of research (e.g. the dozens of wirefly threads on this forum), any concerns you had would have been addressed and you could have gone an alternate route. Calling out WF for "bs policies" is unnecessary.

    Sent from my DROIDX using DroidForums
  11. Team Sourcery
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    #10
    Quote Originally Posted by gixxer1kdaddy View Post
    Wirefly also has some stupid refund policies. Ordered a Incredible 2 from them on launch day for 38 bucks ... promotion they were running that day. Spent an hour on the phone with the sales guy and everything was cool. Next day they email me saying that i need to call them to confirm the order. So i call and they say they made a mistake and i need to pay another 100 bucks if i want the phone. i tell them to go screw and put my money back on my card. This is where they lost my business for the future. Waited a week no money, called customer service they say i need to chat online with someone else. wasted an hour with that dude and he asks for my banks fax number. Who has that info? I try the banks 800 number while chatting with Wirefly rep. Bank rep is like "WTF" and i'm like "yeah WTF". So i had to go to the bank the next day anyway so I talk to them and describe what i'm trying to accomplish. He gives me his card with a fax number on it. I give to wirefly chat line and they say money will be returned.
    Well its been like 3 months and nothing. Lesson learned cost me 38 bucks.
    You should have your bank process a chargeback for you on that $38. WF never gave you the product and you should not pay them any money. Its a simple form and a simple process, you will have the money back in your bank account the next day.
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