So I bought a used TB off ebay and it came with the prior user's SIM card. I took it out because I wanted a new SIM card associated with my number, and the seller told me I could obtain one for free at any VZ store when activating the phone.
When I went into a store to try to activate it, they told me
1) The SIM card was not free; it was about $20
2) They also told me if I had the prior user's SIM card, it could be "reset" to my number.
I looked online and saw on VZ's website that you could request a new SIM card via mail but it didnt tell you where to go (or provide the link) to request a mailed card.
Is the SIM card really free? Was the ebay seller lying to me or was the Verizon rep? And if I bring in the old user's SIM, can I really get it "reset" to my number?