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Thread: Verizon NOT Honoring Unlimited Data Plan for Online Orders Not Activated Before 7/7

  1. Junior Droid
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    #1

    Angry Verizon NOT Honoring Unlimited Data Plan for Online Orders Not Activated Before 7/7

    Hello everyone,

    I hate to start my first post with this, but I want to inform everyone with what I just found out.

    I bought a phone on wirefly.com on 7/4 and obviously it wasn't shipped until 7/5. I get it 2 days later and when I activated it on 7/7, everything worked fine...... until I log onto my verizon online account and see that I was placed into the dreaded 2GB TIERED DATA PLAN.

    I called Verizon directly and they said it has to be activated before 7/7 and that even though it was ordered before then, it doesn't count. (People who bought phones from Vzw.com directly are fine though cause they activate right away.. so the rep said.)

    So this puts potentially a lot of people who ordered during the big cell phone promo weekend of 7/1 extending to 7/6 at risk. I would think that anyone who ordered in 7/1 afternoon online didn't get their phone shipped out until after the holiday weekend on 7/5. And most people won't get their phone until 7/7 or after. Some of you may not know this yet but please check your online account at your desktop to see the full details.

    RESOLUTION?????
    So how do we resolve this? I mean I could've went to the store directly before 7/7 and got a phone (at a higher price) instead if I had known this. Now we are left without unlimited data and wasted opportunities.

    The thing is, there will most likely be a lot of people who ordered online from websites other than verizon's own that are in the same situation between 7/1-7/6. Does Verizon want thousands of angry customers calling and CANCELING their service to go to Sprint or any other provider?

    What are everyone's thoughts on this?
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    #2
    It was known you had to have the phone with data activated before the 7th, not just purchased or ordered. Not really much you can do because you weren't grandfathered in. New activations starting on July 7th, 2011 will only have tiered data plans.

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    #3
    Quote Originally Posted by tcrews View Post
    It was known you had to have the phone with data activated before the 7th, not just purchased or ordered. Not really much you can do because you weren't grandfathered in. New activations starting on July 7th, 2011 will only have tiered data plans.

    Sent from my Viewsonic 10" GTab...CM7 style...

    I understand, but let me explain. The problem is MANY web retailers including wirefly, Amazon, letstalk etc all were selling the $29.99 unlimited plan up until 7/6 as far as I know. The phones usually ships UNactivated and shipping takes a few days.

    So they were basically selling something that wasn't going to be available? I mean the tiered plans weren't even shown or listed as an option. How can these companies sell you A and give you B when you get it?

    Between 7/1-7/6, I wonder how many Verizon smartphones were sold by those large online retailers?
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    #4
    Quote Originally Posted by AirGear View Post
    Quote Originally Posted by tcrews View Post
    It was known you had to have the phone with data activated before the 7th, not just purchased or ordered. Not really much you can do because you weren't grandfathered in. New activations starting on July 7th, 2011 will only have tiered data plans.

    Sent from my Viewsonic 10" GTab...CM7 style...

    I understand, but let me explain. The problem is MANY web retailers including wirefly, Amazon, letstalk etc all were selling the $29.99 unlimited plan up until 7/6 as far as I know. The phones usually ships UNactivated and shipping takes a few days.

    So they were basically selling something that wasn't going to be available? I mean the tiered plans weren't even shown or listed as an option. How can these companies sell you A and give you B when you get it?

    Between 7/1-7/6, I wonder how many Verizon smartphones were sold by those large online retailers?
    Good point. U should explain that to Verizon and hopefully they will understand.
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    Good luck, but I doubt Verizon will do anything. They could care less about you since you didn't order from them (this is based off personal experience).

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    #6
    Quote Originally Posted by 305rev305 View Post

    Good point. U should explain that to Verizon and hopefully they will understand.

    Yeah I'm waiting for a call back from them. Between that 5 day period, thousands must have been sold due to the promotions. None of them could ship until 7/5. So there are potentially thousands of angry customers thats going to call when they get their bill.
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    #7
    Quote Originally Posted by AirGear View Post
    Quote Originally Posted by tcrews View Post
    It was known you had to have the phone with data activated before the 7th, not just purchased or ordered. Not really much you can do because you weren't grandfathered in. New activations starting on July 7th, 2011 will only have tiered data plans.

    Sent from my Viewsonic 10" GTab...CM7 style...

    I understand, but let me explain. The problem is MANY web retailers including wirefly, Amazon, letstalk etc all were selling the $29.99 unlimited plan up until 7/6 as far as I know. The phones usually ships UNactivated and shipping takes a few days.

    So they were basically selling something that wasn't going to be available? I mean the tiered plans weren't even shown or listed as an option. How can these companies sell you A and give you B when you get it?

    Between 7/1-7/6, I wonder how many Verizon smartphones were sold by those large online retailers?
    If you knew this then the order should've been placed sooner. Verizon honored their word and gave their new customers unlimited plans before the 7th.

    You have no reason to be upset with Verizon or any company you bought the phone from online if you were already aware of the possible extra days it takes to get the phone unactivated.
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    I don't see why OP is shocked or mad... I mean, we had like a months notice of this whole tiered thing. OP should of had Japan ship overnight.

    Quote Originally Posted by brad92 View Post
    Good luck, but I doubt Verizon will do anything. They could care less about you since you didn't order from them (this is based off personal experience).

    sent from my ApeX
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    This.

    OP got screwed by the system.


    Quote Originally Posted by dezymond View Post
    If you knew this then the order should've been placed sooner. Verizon honored their word and gave their new customers unlimited plans before the 7th.

    You have no reason to be upset with Verizon or any company you bought the phone from online if you were already aware of the possible extra days it takes to get the phone unactivated.
    This made me kinda giggle...
    Last edited by Rento; 07-08-2011 at 02:14 PM.
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    #9
    Quote Originally Posted by AirGear View Post
    Quote Originally Posted by tcrews View Post
    It was known you had to have the phone with data activated before the 7th, not just purchased or ordered. Not really much you can do because you weren't grandfathered in. New activations starting on July 7th, 2011 will only have tiered data plans.

    Sent from my Viewsonic 10" GTab...CM7 style...

    I understand, but let me explain. The problem is MANY web retailers including wirefly, Amazon, letstalk etc all were selling the $29.99 unlimited plan up until 7/6 as far as I know. The phones usually ships UNactivated and shipping takes a few days.

    So they were basically selling something that wasn't going to be available? I mean the tiered plans weren't even shown or listed as an option. How can these companies sell you A and give you B when you get it?

    Between 7/1-7/6, I wonder how many Verizon smartphones were sold by those large online retailers?
    Sounds like you need to get a lawyer and go after the company that sold you the phone. the problem you seem to have is with them not Verizon.

    Sent from my DROID2 GLOBAL using DroidForums
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    Quote Originally Posted by captain howdy View Post
    Sounds like you need to get a lawyer and go after the company that sold you the phone. the problem you seem to have is with them not Verizon.

    Sent from my DROID2 GLOBAL using DroidForums
    Not even that either... There are things called shipping options. Overnight would have been wise.

    Also, lets open up to some conspiracy!!!

    WireFly knew people would fall into this category as the OP, popular phone, buyers have a short deadline giving more impulse. More impulse equals more revenue regardless of the buyer's outcome as they are/will be SOL. Smart buyers would pay premium for overnight shipping, more revenue!

    It's genius marketing.
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