DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Results 1 to 3 of 3

Thread: Returning phone for a new phone

  1. Droid Newbie
    wysoy's Avatar
    Member #
    198307
    Join Date
    May 2011
    Posts
    4
    Phone
    Enter Current Phone Model Here
    #1

    Returning phone for a new phone

    Hi.
    I currently have Samsung Fascinate, but since the first purchase it has been problematic, such as calls not being received, OTA update failures, phone is not responding to touches, etc. and had to exchange several times.

    However, with all these problems continuing, I can't waste my time anymore keep going back and forth to verizon store for exchange.
    So, is there any way I can get a different phone other than my current model?

    Or do I have to wait until my phone gets discontinued?

    Thanks in advance.
  2.  
     
     
     
  3. Droid Ninja
    Beka27's Avatar
    Member #
    142867
    Join Date
    Nov 2010
    Location
    Cleveland Ohio
    Posts
    1,484
    Liked
    31 times
    Phone
    DX > SGS3
    #2
    Have you called Verizon? I know some people have been able to exchange phones for a comparable phone when they have experienced continued issues. In store, they are not typically going to do this. You would have to call and talk with them about your issues and express that you want to try a different phone model. It would, of course, also be a CLNR. Continue to go up the chain of command as necessary. Be polite the entire time and do not threaten.

    In stores, the reps seem to only want to sell you a new phone, not help satisfy an existing user.
  4. Master Droid
    kookk's Avatar
    Member #
    174247
    Join Date
    Feb 2011
    Posts
    259
    Liked
    5 times
    Phone
    Enter Current Phone Model Here
    #3
    I hear if you call customer service and say this problem is making you think about switching providers, they will do pretty much anything to keep your business.

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Returning my phone
    By Insane_Cat in forum Android General Discussions
    Replies: 6
    Last Post: 01-15-2011, 09:50 AM
  2. Returning This Phone Already
    By DroidSI in forum Motorola Droid Pro
    Replies: 16
    Last Post: 11-23-2010, 02:06 AM
  3. returning my phone to verizon...
    By carbonnoid in forum Android Tech Support
    Replies: 3
    Last Post: 06-01-2010, 06:19 AM
  4. Returning a rooted phone ?
    By zachcr250 in forum Android General Discussions
    Replies: 4
    Last Post: 04-20-2010, 03:08 PM
  5. returning my phone
    By UCEizWiLD in forum Android Hacks and Help
    Replies: 4
    Last Post: 01-17-2010, 07:06 AM

Search tags for this page

before returning phone to verizon

,
can i exchange my new phone at verizon
,
can i exchange my phone for a different one at verizon
,
can i exchange my phone for a different one on verizon
,
can i exchange phones verizon 2011
,
can you exchange for a different phone verizon store
,

can you sexchange verizon phones for a different model

,
comparable phone verizon
,
constantly returning phone to verizon
,
exchange a new phone at verizon store
,
exchanging phones verizon 2011
,
how many times can a business exchange phones at verizon
,
how many times can you exchange a new phone with verizon
,
how many times will verizon exchange phone before i can get
,
returning a phone to verizon
,
returning new phone verizon
,
returning phone verizon within
,
returning verizon phone to another store
,
verizon exchage for differnt model
,
verizon returning a new phone
,
verizon returning a phone 2011
Click on a term to search our site for related topics.
Find us on Google+