Ok so, let's start from the beginning. I recently went on vacation to mexico and brought along my OG Droid. This had been my 3rd replacement phone, as my first 3 Droids all had keyboard problems.
Up until this point, I had had no problems with this droid, and have had it since November of '10.
That is, until, I came back from Mexico and I started receiving the same keyboard problem (where I would type a letter, either 3 letters would show up or no letters would show up at all.)
JUST PERFECT. So I decided to do a little research before running to verizon, and saw that I could possibly squeeze out an upgrade from them.
So I called, and was told that my 1 year warranty had expired, and the 90 day warranty from the refurb device had as well. Crap. I was given an option to either take an upgrade from another line on my plan or get a upgraded "like-new" device for a discount. I didn't want to pay anything so I didn't budge.
Well luckily, I was able to negotiate a like-new OG droid out of them. Big red overnighted it to me the next day. This was on monday.
I am still stuck with the same phone. Why you ask? Let me explain.
Tuesday came, and when I arrived home found a slip from fedex saying I needed to sign for the package before it was just dropped off. I signed the slip, left it on the door and waited another day.
Wednesday: came home to the package, fired the phone up, activated it and the whole nine. Everything worked great. But.
The screen would take what seemed like forever to turn on. In reality it only took 4 seconds or so, but clearly this is not okay.
I then switch back to my other phone because, although I can deal with a faulty keyboard, I can't deal with that kind of delay everytime I turn on my phone.
As of now, this replacement is sitting on my counter. Waiting to be shipped back.
So I call up verizon again and explain my problem and get sent over to tech support.
THANK GOD I got a vzw tech with some kind of sense of customer care. I explained how I've had so much trouble with my droids and went on a guilt trip blah blah blah. But at first it seemed like a dead end.
She offered me the same offer as the tech before. I pushed it this time, saying something like "oh, well since I've had just bad luck with this phone and i've been such a loyal customer, I was wondering if there's any other options. Possibly moving on to a Droid 2 or incredible for free?"
It worked. She asked me which one I wanted and chose the Droid 2. I was so happy because I really just wanted something new to play with.
Got overnight shipping on it and was very excited for it to come.
Thursday came; excited, I rip open the package. But guess what I see. A FREAKING DROID 1 instead.
This phone is still sitting in wrapping and everything on my counter as well.
I immediately call up verizon and wonder whats happening. They apologize for the mix up, keep me on the phone for 30 min, and end up giving me an extended battery for free.
Now I'm waiting for this to arrive.
Anybody else have troubles like this with verizon?