In the new program, you can see that you will no longer be able to walk into a store and pick up a CLNR device and instead will have to order one (hence the DFill only). Yep, even though your phone is under warranty, you will be without a device until one has been shipped to you. Is shipping free? Only if you want to wait 5 days before holding a working phone in your hand again. If you want it quicker itíll cost you $6.99 for 2-day and $12.99 to have it the next day. If you have Total Equipment Coverage (TEC) or an extended warranty youíll still receive your phone in 1 day just like you always have.
Another important change is the amount of time you have to return your busted device. 5 days instead of 10. What if you donít make it in the 5 days? You could be charged for the full price of the device even if the phone shows up on day 6. You can still return it within 150 days and receive a refund. Weíre not stopping there though; this is about to get even better.
Previously, you could send in your warranty-covered phone no matter what the state of the device. As long as something on the inside stopped working, you could trade it in even if you had a giant scratch across the screen or dust under the camera lens. That is no longer the case.
If say, your screen were simply to stop working and you had to return your phone under warranty to get a new one, there is a chance that you will be charged $299 for your phone depending on the amount of physical damage done to the outside of it. So even though your screen died and was 100% not your fault, you could still be charged because your battery cover is scuffed and your physical keyboard has a couple of letters missing from keys. Thatís right, unrelated physical damage could result in a fee that is determined by the warranty device processing facility.