My Droid (original) that i bought in Feb of 2010 had its screen die in late October. I recieved a replacement (payed the $89) in early November. Approximately 2 weeks after that, the power button went out. It required me to physically exert a large amount of pressure onto it in order for it to react at all. It also was noticeably depressed into the phone. I didnt call Asurion because i was pretty busy with school and work and simply didnt see that i had to, because i knew i had a 1 year warranty on the replacement phone. Well earlier this week i had an emergency appendectomy and have been lying around for the past few days. I finally feel well enough to do some stuff today, so i decided to call Asurion. After endless amounts of button pressing and holding, i finally got on the line with a representative. I stated my problem, also stating many a times that i never dropped this one or exposed it to any sort of water, and it had no visual defects (except the gold paint chipped off the camera button, which happens from being in a pocket even with a case on...) and she said she was going to check on my families plan. After 2~ minutes of waiting, she came back saying that the button problem was listed under the category of "Physical Damage" and that if i had not had it happen in the first 7 days, it was not covered, so if i wanted a replacement i would need to pay another $89 deductible. Ive looked a few times on the forums and many people filed this same problem and got a free replacement. I'm trying to figure out what to do from here. That makes no sense that a part of the phone such as the power button would be covered for 7 days, as it is literally the most used part of the phone other than the screen.
Does anybody have any idea on what i should do? Or, has anybody had this same/similar problem and had a same/similar conversation with Asurion?