I dropped my 5 day old Droid and every corner is scuffed/gouged.......I have insurance.....I know this sounds bad but any chance of getting a replacement?
As others have said, if the phone is still working perfectly, you may want to keep it. Ask the insurance what qualifies for a replacement and whether they replace your phone with a brand new one or a refurbished phone.
And then buy a silicone/rubber case and a screen protector.
I agree with the poster that said not to return if it is functional. Most Asurion replacements are refurbished and as I can personally attest, they reskin it, briefly test it, and send it out, often with problems. Also, you only get so many Asurion replacements before they drop you. Lastly, Asurion reportedly tries their best to fit each claim into one of their many exclusions. Lastly, if Asurion does not have a droid on hand their policy states that they will substitute a similar phone - no telling what that may be.
Yeah if you have the extra insurance I do believe the deductible for smartphones is 100 dollars. Regular cell phones was 50. But if it still works keep it a phone will inevitably get some scratches no matter how hard you try. I do suggest a case