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Thread: Motorola is on top of things

  1. Master Droid
    shamus's Avatar
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    #1

    Motorola is on top of things

    If only all chat support people were like this. The world would seriously be a better place

    Sebastian B. (Listening)




    Chat Dialog
    Sebastian B.: Hi, my name is Sebastian B.. How may I help you?
    Shamus: Hey I have a couple quick questions.
    Sebastian B.: Ok.
    Shamus: First I bought a Droid a few weeks ago from Verizon and I'm having problems with the battery door. It seems like it''s not very secure and actually falls off occasionally.
    Shamus: And my second questions. I have a Motopure H12 bluetooth and I lost the earbud. I was wondering if there was somewhere I could purchase replacements.
    Sebastian B.: Ok. In order to asssit you, we can send you a battery door and the ear buds for the H12 at no charge.
    Shamus: Wow
    Sebastian B.: Please reply with your address.
    Shamus: address
    Shamus: address
    Shamus: address
    Sebastian B.: Ok. Please hold a few minutes.
    Shamus: OK
    Sebastian B.: Your order number is: 88551217627624. It will take 3 to 5 business days to arrive.
    Shamus: Thanks alot. Happy Holidays!
    Sebastian B.: Thank you for your time!! Happy Holidays for you too!!

  2. Master Droid
    eliassami5's Avatar
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    #2
    yes they are, i messaged them about my battery door also and they sent me a free one
  3. Master Droid
    shamus's Avatar
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    #3
    Yeah I had heard about them. I wasn't expecting a freebie earbud replacement though.
  4. Droid
    HUFFDROID's Avatar
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    #4
    Where did this chat take place?
  5. Master Droid
    shamus's Avatar
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    #5
    Motorola.com
  6. Droid
    HUFFDROID's Avatar
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    #6
    Thanks Shamus.
  7. Droid
    Hooblaim's Avatar
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    #7
    Thanks now I know where to go on replacements thanks so much.
  8. Senior Droid
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    #8
    WOW that is great
  9. Senior Droid
    JessiesGirl's Avatar
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    #9
    Thanks for sharing that! Good to know that they are so responsive if I ever have a problem!
  10. Super Moderator
    Martin030908's Avatar
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    #10
    Always nice to see when customer service is still alive and kicking!
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