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Thread: Asurion Mobile Recovery - Safe?

  1. Senior Droid
    PaulQ's Avatar
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    #1

    Asurion Mobile Recovery - Safe?

    Verizon has its own Mobile Recovery software offered through their Asurion total recovery insurance. It's like "Lookout" where it helps you find your phone, locks it remotely, etc. However, the Verizon version is free.

    Am I being paranoid when I wonder if I should give Verizon/Asurion the ability to locate my phone? I know there are 3rd party versions of this but I thought I would toss this out to see what you guys thought.

    Thanks!
    Paul

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    Long time Blackberry user, then Droid Pro... then Droid X... now Droid Incredible (all in one week!)....
    Enjoyed the Incredible but have moved on to a Rezound. Stock.

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    #2
    Quote Originally Posted by PaulQ View Post
    Verizon has its own Mobile Recovery software offered through their Asurion total recovery insurance. It's like "Lookout" where it helps you find your phone, locks it remotely, etc. However, the Verizon version is free.

    Am I being paranoid when I wonder if I should give Verizon/Asurion the ability to locate my phone? I know there are 3rd party versions of this but I thought I would toss this out to see what you guys thought.

    Thanks!
    MR will help YOU find your phone should you need to. Do you really think VZW can not already find your phone wether you install MR or not?
    Deep Thought #1
    How does Verizon sell phones at their own stores? Any phone they sell, can be found for 50% to 75% less on Amazon, or at Best Buy. Does Verizon operate their stores on a "there is a sucker born every minute" business model?
    Deep Thought #2
    Is Verizon's customer service philosophy: frustrate, aggravate, and exasperate, these annoying interruptions to our day, will eventually go away?
  3. Senior Droid
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    Quote Originally Posted by FunN4Lo View Post
    MR will help YOU find your phone should you need to. Do you really think VZW can not already find your phone wether you install MR or not?
    Actually... I'm not sure they can. If they could, why wouldn't they execute that power anytime someone claimed a lost phone in the past (and future)? It could save them a lot of money.

    I don't really understand the whole system. I have heard you can locate a phone even when you aren't talking on it using tower triangulation but it's not very accurate. Adding the GPS... doesn't that require an app?
    Paul

    ---------------------------------------------
    Long time Blackberry user, then Droid Pro... then Droid X... now Droid Incredible (all in one week!)....
    Enjoyed the Incredible but have moved on to a Rezound. Stock.

  4. Senior Droid
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    #4
    I decided to ask Verizon and here's the response I got:
    My name is Kim. I would be happy to advise you whether Verizon Wireless or Asurion will ever try to locate your phone without your authorization. No, we will not. Verizon Wireless and Asurion representatives cannot to access the MyMobileRecovery website for you or perform any of the capabilities of the application, nor do we have any locational information accessible to us to assist you with. You have full control of the program.

    So, I guess we're safe.
    Paul

    ---------------------------------------------
    Long time Blackberry user, then Droid Pro... then Droid X... now Droid Incredible (all in one week!)....
    Enjoyed the Incredible but have moved on to a Rezound. Stock.

  5. Senior Droid
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    #5
    Actually... I'm not sure they can. If they could, why wouldn't they execute that power anytime someone claimed a lost phone in the past (and future)? It could save them a lot of money.

    I don't really understand the whole system. I have heard you can locate a phone even when you aren't talking on it using tower triangulation but it's not very accurate. Adding the GPS... doesn't that require an app?
    While I don't know exactly how things work, so long as your phone is turned on, VZW could narrow down your location without these apps. Triangulation of your signal can get "in the ballpark" because your phone is still pinging the towers. I have read of more than one arrest being made because police were able to trace a cell phone signal. Also, if you have GPS location turned on in the background, the phone can be located even more accurately because it can broadcast your location. All newer phones broadcast GPS all the time for 911 emergencies. Most let you turn it on for other location based services.

    What the apps do is just make it easier to "wake up" the phone and get it to broadcast it's info. I use "Where's my droid" and it does just fine for what I need it to do. It allows me to wake the phone, turn on a ringer, even if I left it in silent mode, and can turn on GPS broadcasting. But I have to enter a specific code-phrase for each option. If the phone is "off", though, these programs won't do a thing. The nicer programs even have data wipe options so that I could remotely wipe all personal data from the phone.

    So generally speaking, VZW could locate the ballpark vicinity of your phone without any need for an app... but my guess is it costs a ton more in manpower than it does to just offset the insurance costs of a replacement. In terms of the apps, I know that "Where's my droid" is set up entirely on the phone, so I don't have any of my activation phrases on a website anywhere. And the phrases that you text to the phone are what trigger the app to do it's job.

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