This is definitely a Sprint APP, the reason nobody at Sprint Tech Support can't help you is because they are mostly complete morons who can't help with anything. They have the worst Customer support I've ever experienced. Also, Sprint is notorious for embedding hidden
Spy apps like this. Had one on my Epic 4G as well and they never could explain its purpose and argued that it was turned off by default and was nothing to worry about, it could also access most of the phones functions in the background without your knowledge. The only way to get rid of that service was to Root and install a custom rom.