Novice User Problems with selecting options after dialing a number
I am new to the Bionic and smartphones in general. I have my second new Bionic in about 3 months and this second one does the same thing as the first. Please help!
The problem arises after I have dialed a number - my pharmacy, for instance. An automated system will tell me to press "one" if I want to refill a prescription. About 9 times out of 10 I cannot press that "one". I can tap it just as I would to dial a phone number and nothing will happen. It just doesn't register that I tapped the "one". Sometimes if I tap it harder and harder for two or three times it might eventually register the "one" and I can continue, but generally that doesn't happen. Sometimes, as soon as I start to press the "one" the screen will go black only to come right back on after I move my hand but the next attempt to press "one" and the screen will go black again.
I've sat on automated calls and gotten so frustrated I could begin to hate my phone but I never hear anyone complain of this problem, so I thought it might be me. It doesn't seem to happen if your option is a "two" or any other number, but sometimes you must enter a "one" to continue or even to verify the action you just took (the automated system may say "press one if your answer is correct", etc., and with two separate bionic phones, I find it impossible to respond with a "one", most of the time.