A few days ago I dropped my Droid Incredible and the whole screen cracked. As a result I had an issue where if the phone dialed out a number, the screen went black and I wouldn't be able to end the call or get to the dial pad etc. I've only had the phone 6 months so it is still under warranty but since the screen is cracked I can't get a new one for free. I figured I'd try to fix it with Verizon's customer service over the phone. They told me to do a factory reset and after doing so, the mobile network will not connect. The mobile network option in settings is checked but it's grayed out and says "connecting" but never does. I can connect through WiFi but I want to be able to get on the mobile network. The phone has been updated and I tried the option where you dial ## and then a number (I forget what it is) then type the password which is 000000 and change the NAM settings or something like that. No one over the phone can seem to help me. Any suggestions?? The factory reset clearly removed some program or setting that prevents me from getting on the network because I've never had this problem before. And I should probably mention that after the factory rset I had to activate the phone manually because of the original problem: my screen going black after I make a call. Help please!!