Thank you for the update on the Exchange info.....I am not using Outlook on an Exchange server. This is Outlook 2007 on a PC.
Google really missed the boat on this. There are millions of small businesses who do not use an exchange server, and they have told them that they do not need to purchase a phone using their operating system. Using gmail as an alternative to Outlook is like going back to Outlook Express or MS Mail. Outlook is an business app, where the others are not!!!