Thank you for your interest in our products. We sincerely apologize to those of you experiencing difficulties, and really appreciate your honest feedback.
Although we’ve shipped thousands of Droid cases without incident, there have been a few of you that have recently experienced some fit issues with the top of their case.
After a thorough investigating we've found that there are some tolerance differences between our model and other Droids in the market. We confirmed this at CES last week by testing our case on various customer devices. Unfortunately we've seen these large tolerance differences in Motorola devices before, (last with the Motorola Q). On a less precise case this wouldn't be an issue, but for ours it's obviously caused some fit problems. This applies to a very small portion of cases that we have shipped, and both quality and consistency have been unaffected.
Please understand that this is not a quality issue as we cannot foresee changes on Motorola's side. Every replacement we sent out went through a fit test with our own Droids, but because your devices were different the replacements weren't fitting either.
Please know that we are doing everything in our power to find a solution to the problem and fix it as quickly as possible.
For those of you who already have a case and are experiencing the aforementioned issue, we have a couple of options:
1. We can take your case back for a refund, and contact you once we have a replacement so you can re-order.
2. You can hold on to your existing case and we will send you a replacement once we've addressed the issue.
Please contact customer service at 832-204-1118 and we'll get you taken care of.
I believe that there are some slight variances in the droids which causes fitment issues. Unless seidio changes there design some then I wwould expect this problem to pop up a lot more. I just went through 4 brand new cases and none of them fit.
My advice to anyone who has problems with the top piece fitting to just forget about it and return your case. There customer service is excelent but I think the problem is in the design.
I suppose I am going to get ahold of them and tell them to send me a replacement case when they resolve the problem. I really really like the product. The look and feel is outstanding. I just want the goddamned thing to fit. And perfectly.
like the one above me, my second replacement doesn't fit my milestone again. the top cover seems not long enough to cover my screen. i wonder if it happens in certain colour.
for those who got an unfitted innocase, would you mind telling me which colour did you bought?
Could someone whos gotten a replacement top case tell me what way that they shipped it to you (usps,fedex or UPS) i was supposidly shipped out a replacement now a little over a week ago and i still dont have it. Customer service is now closed until monday, so i just thought i would ask here